The (Sr) Product Owner within COO Tech Product Management is responsible for the end-to-end product ownership of ServiceNow SPM & CSDM, Azure Boards, MyICS, and all relevant interfaces with other COO Tech tools. The purpose of the COO Tech & Transformation is to drive strategic transformation and tech operational excellence. We create impact by 1) delivering change: right capabilities and knowledge to lead high-impact transformational assignments; 2) creating transparency: data-driven insights to support governance and accelerate informed decision-making; and 3) embedding digital product thinking: client value through a product-led mindset and ownership. At the heart of our mission is a dedicated team: skilled, passionate, and committed!
The Team
This role is positioned within the Reporting & Insights team. COO Tech consists of four subdepartments, with several teams operating under their leadership:
1) CTO Development & Support, 2) Change & Transformation, 3) Product & Service Management and 4) Reporting & Insights.
Reporting and Insights team provides insights and ensures data compliance within CTO. The team on the one hand ensures compliance with data standards and quality management of CTO-owned data. On the other, it delivers a unified standard set of institutional reports on delivery, performance, financial, service management, people and risk. The team’s purpose is to empower CTO by creating institutional reports which are used. The insights contained therein are trusted and the data, metrics and the reports are owned and governed. The team ensures the CTO is compliant to the data standards and policy and provides tools supporting the ING way of working for Change and Transformation and Product Led Thinking.
You report hierarchically into the Lead Reporting & Insights/Product Management. The team owns product management for the following tools:
ServiceNow PPM, including Time writing
Azure Boards
MyICS
The ServiceNow CSDM modules, which focus on Portfolio Management, Digital Product Management, Service Management, and Intra-company Sourcing.
Roles and responsibilities
The (Sr) Product Owner within COO Tech Product Management is responsible for the end-to-end product ownership of ServiceNow SPM & CSDM, Azure Boards, MyICS, and all relevant interfaces with other COO Tech tools.
This includes, the day-to-day ownership and governance of the tooling, such as managing and prioritising the backlog, defining requirements, allocating engineering capacity, and working closely with engineers to deliver value.
The delivery teams for the tools are hierarchically working in another tech domain and report functionally to the product owners in this team.
The role is responsible for leading product ceremonies, ensuring proper administration, documentation, and process execution, as well as enabling effective adoption through training and clear guidance to stakeholders.
Longer term development and implementation of new releases often will necessitate cooperation with the user organizations.
Alignment with stakeholders is key: you need to understand the processes that the tools support in the customer context.
You act as a conversion partner for COO Tech Management and process & report owners and drive predicable delivery schedules in alignment with the user organizations.
How to succeed
We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.
We are looking for the following knowledge and experience:
Minimum 5 years’ relevant high-level professional experience required in a delivery environment or working in a large senior stakeholder field.
Deep understanding of the change & IT processes and life cycle processes of tools in a complex international Tech landscape
Working experience as product owner related to tooling or other comparable settings with many internal users
Deep understanding of the financial processes of change, charging-, contract- processes related to digital products and related tools
Deep understanding of the delivery processes and related tools e.g. ServiceNow, Azure
Strong analytical capabilities, quantitative insights and problem-solving skills
Working experience in an international enterprise environment.
The candidate should be based in the Netherlands to facilitate face-to-face interactions in the ING office. Skills:
Strong stakeholder management and collaboration skills: a naturally collaborative person, who listens and invests in others to achieve common goals and at the same time pushes, where needed, to achieve results
Strong product owner and/or -management skills
Organizationally sensitive with the ability to build trust with senior leadership
Strong analytical capabilities, quantitative insights and problem-solving skills
Excellent level of English, communication, and presentation skills Education:
Master’s degree and relevant certifications
Rewards and benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.
The benefits of working with us at ING include:
25-28 vacation days depending on contract
Pension scheme
13th month salary
8% Holiday payment
Hybrid working
Personal growth and challenging work with endless possibilities
An informal working environment with innovative colleagues
About us
Curious about how ING empowers people and businesses to move forward?
Discover what we do and what we can offer you.
Questions?
Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button.