Do work that matters
As a Product Owner, you will help shape the strategic vision and roadmap for the next generation of our lightweight, web‑based staff portal — the single pane of glass for teams supporting our retail customers.
You’ll bring strong domain expertise and relationship‑building skills to prioritise initiatives, align delivery with our Platform strategy, and drive outcomes that support Group‑wide business objectives.
See yourself in our team
The CommSee Crew is responsible for the development, maintenance, and evolution of the CommSee platform — CommBank’s core staff‑facing system used by frontline and back‑office teams across the Bank.
CommSee plays a critical role in supporting CommBank’s digital‑first strategy, delivering modern, intuitive, and best‑in‑class technology that enables our people to serve customers efficiently and confidently. The Crew focuses on evolving both digital and assisted technologies, ensuring the platform remains secure, scalable, and aligned to business needs.
This role reports to the Crew Lead and sits at the intersection of customer experience, technology, and delivery.
We’re interested in hearing from people who can
Defining and executing the product strategy and value proposition for staff‑facing CX tools and applications
Identifying opportunities to enhance the product, streamline experiences, and deliver outcomes aligned to KPIs and OKRs
Championing the voice of the customer, using insights to improve service across channels and segments
Driving innovation and creating a continuous feedback loop between Platform and Consumer teams
Leading a cross‑functional team of product and technology specialists to deliver meaningful change
Mentoring and supporting other Product Owners across the Crew, partnering with Agility Coaches and performance teams
Identifying, articulating, and managing risk and compliance across streams of work
Leading squad day‑to‑day delivery and end‑to‑end product lifecycle activities
Taking accountability for incident and problem management, and actively reducing technical debt
Managing complex senior business and technology stakeholders to align priorities and delivery
Tracking squad performance against defined objectives, including OKRs
Releasing prototypes and iterating products to meet customer needs and Crew goals
Skills and experience
Strong stakeholder engagement, influencing, and relationship‑building skills
A genuine passion for human‑centred design and experience‑led problem solving
Excellent communication skills, with the ability to translate technology solutions into clear customer benefits
Strong commercial acumen and effective prioritisation capability
Experience delivering written and verbal updates to senior and executive audiences
Demonstrated ability to drive business outcomes through strategic problem solving
Strong collaboration skills and the ability to manage end‑to‑end delivery independently
Experience working in an agile environment (advantageous)
Product Owner / Product Management experience (desirable)
What’s in it for you
We’re committed to supporting your growth. You’ll have the opportunity to build a strong network, deliver high‑impact work, and develop your capabilities through coaching and ongoing support. At CommBank, living our values and demonstrating strong people capabilities can open the door to meaningful career opportunities.
If this sounds like the role for you, we’d love to hear from you. Apply today!
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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