[What the role is]
At GovTech, we offer you a purposeful career to make lives better. We empower our people to master their craft through continuous and robust learning and development opportunities all year round. Our GovTechies embody our Agile, Bold and Collaborative values to deliver impactful solutions.
GovTech aims to transform the delivery of Government digital services by taking an "outside-in" view, putting citizens and businesses at the heart of everything we do.
Play a part in Singapore's vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!
[What you will be working on]
About the Product Management Practice
The Product Management Practice (PMP) is GovTech's centre of excellence for product management capabilities. We determine GovTech's overall product direction to solve national priority problems and serve as the Government's thought leader in product management practices.
As we accelerate our mission to transform government digital services, we are embarking on an ambitious initiative to convert officers into skilled Product Managers and Product Operations professionals over the next two years. This large-scale capability transformation will fundamentally shift how government builds and delivers digital products putting citizen needs first, making data-driven decisions, and delivering impactful solutions at scale.
What You Will Be Working On
This position sits within the Product Management Practice and reports to the Product Operations leadership team. The candidate should be passionate about enabling product excellence through operational systems and building product management capabilities across GovTech.
Within the Product Management Practice: You will support the design, coordination, and delivery of the Product Operations conversion pathway training bootcamp. This includes establishing operational frameworks for the bootcamp, managing participant journeys from recruitment through graduation, coordinating with training providers and internal stakeholders, tracking learner progress and outcomes, and continuously improving the program based on feedback and data.
Across GovTech: You will support the broader conversion exercise by designing scalable systems that enable capability development across the organization. This includes building data infrastructure to track conversion progress, establishing feedback loops between learners and program designers, coordinating cross-functional initiatives that support the conversion journey, and identifying operational barriers that hinder capability uplift.
Given the scale and complexity of this transformation, the candidate will need to navigate ambiguity, manage multiple stakeholders, and demonstrate bias toward action to solve problems and clear obstacles.
Key Responsibilities
1. Drive Execution of Product Operations Training Bootcamp
Lead end-to-end operational coordination of the conversion pathway training program
You will:
- Design and implement comprehensive bootcamp operations framework including participant recruitment, onboarding, learning journey management, and graduation processes
- Coordinate logistics across multiple cohorts, managing schedules, facilitator coordination, venue/platform setup, and materials distribution
- Establish learner support systems including office hours, mentorship matching, peer learning communities, and troubleshooting channels
- Manage vendor relationships with training providers, ensuring quality delivery, contractual compliance, and continuous improvement
- Build feedback collection mechanisms and conduct regular retrospectives to iterate on program design and delivery
2. Establish Data Systems for Conversion Tracking and Insights
Design operational dashboards and analytics that provide visibility into the conversion journey
You will:
- Build centralized tracking systems to monitor conversion progress across the GovTech officers, capturing key milestones from initial training through on-the-job application
- Design and maintain real-time dashboards that provide leadership visibility into program health metrics including enrollment rates, completion rates, capability assessments, and time-to-competency
- Conduct regular data analysis to identify trends, risks, and improvement opportunities—translating insights into actionable recommendations for program leadership
- Establish data governance processes ensuring accuracy, consistency, and accessibility of conversion-related data across systems
3. Support Cross-Functional Coordination for Capability Uplift
Enable seamless collaboration between training providers, product teams, HR, and leadership
You will:
- Establish coordination frameworks that connect bootcamp learning to on-the-job practice, working with product teams to create application opportunities for newly trained officers
- Manage communication flows across stakeholder groups, ensuring clear expectations, timely updates, and aligned decision-making
- Coordinate with HR teams on workforce planning, career pathway integration, and recognition frameworks for converted officers
- Support change management efforts by identifying organizational barriers to capability adoption and designing interventions to address them
4. Build and Optimize Learner Journey and Experience
Design participant-centric systems that maximize learning outcomes and engagement
You will:
- Map the end-to-end learner journey from awareness through mastery, identifying key touchpoints, pain points, and optimization opportunities
- Design onboarding experiences that set clear expectations, build community, and establish psychological safety for learning
- Create resource repositories and knowledge systems that enable self-directed learning and peer-to-peer knowledge sharing
- Establish assessment frameworks that measure both knowledge acquisition and practical application of product management competencies
- Gather and act on learner feedback to continuously improve program relevance, quality, and effectiveness
5. Contribute to Product Operations Best Practice Development
Help establish operational standards and playbooks that can scale across GovTech's product ecosystem
You will:
- Document lessons learned from the conversion program, capturing reusable processes, templates, and frameworks
- Contribute to the development of product operations playbooks covering areas like launch coordination, stakeholder management, and data-driven decision making
- Share knowledge and insights with the broader Product Operations community through workshops, documentation, and collaborative sessions
- Stay current on industry best practices in product operations and capability development, identifying opportunities to adapt approaches for government context
[What we are looking for]
What We Are Looking For
Skills:
- Program coordination experience: Demonstrated ability to manage complex programs involving multiple stakeholders, vendors, and moving parts with attention to detail and follow-through
- Data and systems thinking: Comfortable working with data, building dashboards, and using insights to drive decisions; able to design scalable operational systems
- Stakeholder management: Ability to influence and coordinate across diverse teams including senior leaders, training providers, product teams, and HR partners
- Learning & development knowledge: Understanding of adult learning principles, capability frameworks, and training program design advantageous
- Process design: Ability to analyze workflows, identify bottlenecks, and design streamlined processes that improve efficiency and user experience
Attributes:
- Strong ownership mindset: Takes accountability for outcomes and proactively solves problems without waiting for perfect instructions
- Bias toward action: Comfortable with ambiguity and willing to try new approaches, learn from failures, and iterate quickly
- Resourcefulness: Ability to work independently and get things done in a fast-paced environment with competing priorities
- Collaborative spirit: Works effectively across organizational boundaries and builds strong relationships with diverse stakeholders
- Continuous improvement mindset: Constantly looking for ways to optimize, enhance quality, and deliver better outcomes
- Public good motivation: Passionate about building government capability to serve citizens better through improved digital products
Qualification Requirements
Education:
- Bachelor's degree in Business Administration, Information Systems, Education, Organizational Development, or related field
- Certifications in product management, operations management, learning & development, or agile methodologies preferred
Experience:
- 3-5 years of professional experience in program management, product operations, learning & development, or organizational transformation roles
- Demonstrated experience coordinating complex initiatives involving multiple stakeholder groups and external vendors
- Experience working in product-focused, agile, or technology environments
- Background in capability development, training program management, or change management advantageous
- Prior experience in government, public sector, or large-scale organizational transformation a plus
Technical Competencies:
- Advanced proficiency in program management tools, data analysis platforms, and dashboarding tools (Excel, Google Sheets, Tableau, PowerBI, or similar)
- Strong understanding of agile methodologies and product development workflows
- Familiarity with learning management systems (LMS) and capability tracking platforms
- Ability to quickly learn new tools and adapt to evolving technology platforms
Strategic Capabilities:
- Demonstrated ability to design end-to-end operational systems and learner experiences
- Experience managing vendor relationships and ensuring quality delivery
- Proven capability to use data and insights to inform program improvements
- Strong change management and stakeholder engagement skills
- Problem-solving orientation with focus on practical, scalable solutions