Senior Product Manager, SRF

What is the opportunity?
Join the Client Information Applications (CIA) team at RBC, where we transform client data capabilities to power core processes and drive insights for Personal & Commercial Banking. As the Senior Product Manager, SRF (Service Reference File), you’ll align data and technology strategies with organizational goals, lead cross-functional teams, and deliver solutions that create measurable business value. Collaborating closely with senior leadership, you’ll act as a central integrator for agile delivery squads, ensuring the CIA roadmap achieves its vision while fostering strong stakeholder relationships.

What will you do?

• Act as a central integrator for the delivery squad:
  • Communicate the Client Information Applications (CIA) mission and roadmap.
  • Contribute to the ongoing prioritization and refinement of the development lab’s backlog.
  • Support the management of the CIA financials and connect investments with business outcomes.
  • Participate and lead agile ceremonies to ensure the delivery squad remains focused on the CIA roadmap.
  • Act as both the “voice of the customer” and the client data subject matter expert during internal discussions.
  • Establish clear business requirements to communicate stakeholder needs to the lab.
  • Present wins, progress, risks, and dependencies to leadership.
• Foster strong relationship management practices with key stakeholders:
  • Build relationships with existing and emerging stakeholders to deliver fit-for-purpose client data solutions.
  • Provide advisory services on application capabilities and data availability for projects initiated outside of CIA.
  • Manage expectations by setting clear priorities, communicating timelines and trade-offs, and articulating outcomes to partners.
  • Develop solutions in partnership with stakeholders, architects, developers, and QA engineers.
• Support the safety and soundness of client information:
  • Identify existing and emerging control gaps that expose the organization to data risks and escalate with recommended mitigants.
  • Define, prioritize, and implement controls within the application that ensure technological, operational, and regulatory resilience.
  • Partner with the Data Management Office, Chief Data Office, and Data Privacy teams to adopt data management standards of care including metadata management, data lineage capture, risk assessment, data quality monitoring, and control development.
  • Ensure continuous monitoring and improvements to the application’s control framework to sustain safety and soundness over time.
  • Ensure appropriate processes are in place to identify, track and resolve incidents pertaining to the application.

What do you need to succeed?
Must-have:

• Proven experience as a Product Manager in agile environments, including roadmap planning, backlog management, and metric-driven delivery.
• Strong knowledge of API product management (RESTful, SOAP, versioning) and event-driven architecture (e.g., Kafka).
• Expertise in client data domains, PB&CB processes, and data management/analytics best practices.
• Exceptional stakeholder management and influencing skills, with a track record of driving cross-functional outcomes.
• Able to contribute to a compelling vision and advocate for that vision and for the needs/wants of the client with multiple partners.
• Critical thinking and problem-solving abilities to scope initiatives and align them with business goals.
• Understanding of product lifecycles, from innovation to legacy technology sunsetting.
• Strong business acumen and financial management skills to prioritize investments.
• Experience in change management and enterprise-wide strategic coordination.

Nice to have:

• Familiarity with regulatory requirements and data privacy rules (e.g., GDPR, PIPEDA).
• Technical knowledge of DB2, z/OS, web services, or data warehouses.
• Certification in product management (e.g., CSPO, PMP) or agile methodologies.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work

Job Skills

Agile Delivery, Analytical Thinking, API Management, Data Governance, Data Management, Data Quality, Expectation Management, Planning & Execution, Prioritization, Teamwork, Technical Delivery

Additional Job Details

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTOTorontoCanada37.5Full timePERSONAL & COMMERCIAL BANKINGRegularSalaried2026-03-172026-04-01

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.