Senior Product Manager

Position Description:

ServiceTrade is the leading provider of software as a service (“SaaS”) applications for commercial service contractors. Our customers use ServiceTrade’s mobile and web applications to streamline service operations and engage customers online to earn revenue growth averaging over 23% year-over-year.

We’re seeking a motivated and skilled Senior Product Manager to join our growing team. This role bridges product execution with strategic leadership—balancing hands-on product ownership with cross-functional collaboration. You’ll lead initiatives for high-impact features, partnering with engineering, design, customer success, and go-to-market teams to drive adoption and deliver measurable outcomes.

Why ServiceTrade:

We’re a mission-driven company helping essential businesses thrive—bringing modern tech to the mechanical and fire protection service industries. As a Senior Product Manager, you’ll work on meaningful problems, enjoy a high-trust, high-ownership environment, and help shape the future of our integrated product suite.

What sets us apart? Our product is a true GAME-CHANGER that provides our customers a massive ROI and keeps them on the leading edge of the industry.

Key Responsibilities and Activities:

• Drive Product Strategy & Execution: Lead strategic planning and tactical delivery for key product areas that are central to our integrated ecosystem.
• Own the Roadmap: Define, refine, and prioritize features that support ServiceTrade’s mission to help commercial service contractors grow their business.
• Customer & Market Discovery: Serve as the voice of the customer by engaging with users, prospects, and partners to deeply understand their workflows and pain points.
• Cross-functional Collaboration: Partner with Engineering, UX, Sales, Customer Success, and Marketing to align product plans with business goals and customer needs.
• Product Development Leadership: Guide day-to-day development activities including backlog grooming, sprint planning, and UAT. Ensure clear, actionable stories and requirements.
• Thought Partnership: Collaborate closely with senior leadership to inform product strategy and influence long-term vision.
• Industry Awareness: Track market trends, competitors, and emerging technologies to help ServiceTrade stay ahead of industry needs and disruptions.

Knowledge and Skills:

• 5+ years of SaaS product management experience with a record of successful product delivery, adoption, and impact
• Strong technical acumen; comfortable engaging with engineers on architecture, APIs, mobile platforms (iOS/Android), and integration concerns
• Strategic thinker who can dive deep into details without losing sight of business goals
• Excellent communicator across technical and non-technical stakeholders, from frontline teams to executives
• Equally comfortable interviewing a customer or working with a software engineer on technical requirements
• Versed in agile (lowercase “a”) development with a bias for action and adaptability,  keeping a strong strategic compass while quickly and enthusiastically adapting to changing tactical conditions
• Strong customer orientation and ability to translate insights into product innovation
• Proactive, self-starting problem solver who takes ownership and initiative, knowing when to dive deep independently and when to pull in expertise
• Comfortable navigating evolving priorities in a growing company and enjoy having the autonomy to shape solutions

Nice to Have:

• Familiarity with mobile product development and workforce productivity tools
• Experience working with field service management or inspection automation products
• Background in scaling product capabilities across platforms and partners

A few things you'll want to know:

What does ServiceTrade do?

Founded in 2012, ServiceTrade is the software platform for commercial mechanical and fire contractors. More than 1,300 contractors use ServiceTrade to increase profit and deliver more work during a persistent skilled labor shortage by improving service and project operations, helping technicians be more productive and do their best work, selling more service and inspection agreements, and growing customer loyalty. Over 10% of the commercial or industrial buildings in the United States are serviced by contractors using ServiceTrade to manage 13 million equipment assets and invoice more than $7.5 billion of service-related commerce. 

Ok, so why should I care about that?

Our customers are smart, hard-working people who we enjoy serving. We help them grow their business to earn more revenue, employ more blue-collar workers, and become more valuable to their customers. It’s why we get excited about serving a market that you might never have thought about before.

What kind of working environment do you have?

We’ve transitioned from a start-up to a scale-up -- that means we still have the spirit and energy of a start-up and are adding new people who will help us expand our business faster and run our business smarter. We have big ambitions and every employee understands our goals and what their role is in achieving them. Read about our company culture on our About Us page. 

What kind of benefits do you offer?

• Medical through Cigna, PPO and HDHP options, including a Health Savings Account with company contributions Dental and Vision through Unum
• Flexible Spending Account and Dependant Care Account 
• Company-paid Life insurance, STD and LTD 
• Voluntary benefits including Supplemental Life Insurance, Critical Illness, Accident and Pet Insurance 
• 401(k) with up to 3% employer match and NO vesting period
• Flexible PTO policy
• 10 company holidays
• Parental Leave 
• Paid Time Off for Volunteering 
• Employee Reimbursement Program to use for well-being, technology and/or professional development 

#LI-Remote

EEO Statement:
ServiceTrade provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

ServiceTrade is not registered to hire in all 50 states. You must reside in one of the states listed to be considered.
(AL, AR, AZ, CA, CO, CT, DE, FL, GA, IL, IN, KY, MD, MI, MN, MO, NC, NH, NJ, NY, OH, OR, PA, SC, TN, TX, UT, VA, VT, WA)

Please Be Aware of Recruiting Scams

To protect yourself against the increasing number of recruiting scams, please make sure that you are communicating with ServiceTrade. We communicate through our corporate website servicetrade.com, through corporate emails utilizing our domain name of @servicetrade.com, and through servicetrade.greenhouse.io. Be vigilant when checking domains because imitators often make very small changes to trick the eye. Additionally, please know that ServiceTrade does not use text messaging or public messaging platforms, such as Telegram or Whatsapp, to make initial contact with candidates and ServiceTrade will never ask an employment candidate for financial information or for payment of any kind.