Senior Product Manager Retail Operations

Position Description: Senior Product Manager

Reports to: Product Owner
Full time, Sydney based, 50/50 office attendance
 

See yourself in our team
 

The Core Foundations sits at the core of the bank’s operational transformation agenda. We deliver foundational, reusable capabilities that underpin the future of CBA’s operations—driving a material shift from traditional banking operations to a scalable, technology-enabled operating model.

You’ll join a Squad, responsible for delivering components of the strategic operations platform (One Ops), including shared UI patterns, orchestration layers, data services and AI-enabled workflows designed for enterprise-wide reuse.

As a Senior Product Manager, you will operate alongside Product Owners and Crew Leads to independently lead the delivery of defined initiatives or workstreams within this environment. You will be accountable for mobilising and leading a small, cross-functional team—spanning product, technology, operations, risk and change—to deliver high-quality outcomes aligned to strategic priorities.

Do work that matters
 

In this role, you will lead complex initiatives end-to-end, ensuring structured execution, disciplined governance and measurable value delivery. You will translate strategic objectives into executable delivery plans, manage interdependencies across squads and crews, and ensure initiatives are delivered on time, within scope and with appropriate risk controls.

You will assist the Product Owner in running the squad, providing clear direction, resolving delivery impediments and maintaining strong stakeholder alignment. Your leadership will directly contribute to accelerating platform adoption, improving operational efficiency and enabling scalable growth.
 

Your impact
 

In this role, you will:

Lead end-to-end delivery

• Define and mobilise project structures, governance and delivery plans

• Lead a small cross-functional team to deliver agreed scope and outcomes

• Ensure effective execution across discovery, build, test, release and benefit realisation phases

Drive structured execution discipline

• Monitor delivery performance using defined KPIs and metrics

• Proactively manage risks, assumptions, issues and dependencies across streams

• Ensure compliance, regulatory and risk considerations are embedded in delivery

Enable cross-functional alignment

• Coordinate across Product Owners, technology leads, operations, risk, compliance and external partners

• Manage interdependencies across squads and enterprise initiatives

• Facilitate alignment workshops and decision-making forums

Champion value and outcome focus

• Translate strategic objectives into measurable delivery outcomes

• Provide clear and concise reporting to senior stakeholders and governance bodies

Enable platform scalability and reuse

• Support documentation and standardisation efforts to promote reusability of foundational capabilities

• Track adoption metrics and support reporting on reuse and straight-through processing uplift

Lead people and capability

• Provide direction and performance oversight to project team members

• Foster collaboration across diverse skillsets (product, engineering, design, operations, risk)

• Create a disciplined, delivery-focused team culture

• Mentor junior project or delivery professionals where applicable
   

Success in this role will be demonstrated through:

• On-time, on-scope and well-governed delivery outcomes

• Strong stakeholder confidence and transparent reporting

• Effective management of cross-functional dependencies

• Realised business value and measurable operational uplift

• High-performing, aligned project teams

We’re interested in hearing from people who:

• Have significant experience as a Senior Project Manager or Program Manager within complex, technology-enabled environments

• Have independently led small cross-functional teams delivering enterprise initiatives

• Bring strong experience in financial services, operations or regulated environments

• Demonstrate deep understanding of structured delivery methodologies (Agile, hybrid or waterfall)

• Have strong financial, risk and governance management capability

• Can navigate ambiguity and make timely, evidence-based decisions

• Influence and engage senior stakeholders with credibility and clarity

• Understand product and technology lifecycles, including architecture and integration considerations

• Are experienced in managing interdependencies across multiple workstreams

• Demonstrate strong leadership presence, accountability and ownership
  
   

This role is suited to a delivery leader who combines structured program discipline with the ability to mobilise and inspire cross-functional teams—ensuring strategic initiatives are translated into tangible, scalable operational outcomes.

Advertising End Date: 28/04/2026