Job Description
As a Senior Product Manager at AirAsia MOVE, you will play a crucial role in shaping the digital experience for both our customers and merchants. This is a leadership role where you will work closely with various stakeholders to define, develop, and deliver digital solutions that enhance customer support, merchant support, and back-office systems. Your main objective will be to drive product development and ensure a seamless, device-agnostic experience across all channels.
1. Product Strategy & Vision
Collaborate with stakeholders to conceptualize, define, design, and develop the product backlog.
Define product vision, roadmap, and growth opportunities.\
Work closely with cross-functional teams to ensure product alignment with business strategy and customer needs.
2. Product Development & Execution
Lead the Agile development teams through the entire product lifecycle — from ideation to prototyping to engineering and production.
Ensure the team maintains a groomed backlog and works on features with maximum value.
Plan and prioritize the product backlog, ensuring continuous development of high-priority features.
3. Stakeholder & Team Management
Provide vision and direction to the Agile teams, ensuring they have all necessary resources and context for success.
Lead the planning and execution of product release plans, and set clear expectations for delivery.
Act as a key point of contact for stakeholders, ensuring that product objectives and timelines are met.
4. Market Research & Competitive Analysis
Research and analyze market trends, competitors, and customer needs.
Stay abreast of industry changes and incorporate new trends into the product roadmap.
Use data-driven insights to make informed decisions and prioritize initiatives.
5. Continuous Improvement & Agile Practices
Play an active role in mitigating impediments impacting successful completion of release goals.
Advocate for best practices in Agile and Scrum processes and ensure they are followed across teams
Required Qualifications & Experience
Essential:
Degree in Computer Science, Engineering, or relevant field.
6+ years of experience in product management, with at least 3 years in a product management role, preferably in E-Commerce, Customer Support, or Merchant Support.
Experience managing high-traffic E-Commerce sites (500k+ visitors per day).
Familiarity with A/B testing and Conversion Rate Optimization (CRO).
Strong understanding of APIs, microservices, UI/UX, and experience with JavaScript and/or Python.
Good knowledge of cloud technologies (preferably Google Cloud), including App Engine, Pub/Sub, Cloud Storage, Big Query, etc.
In-depth knowledge of Agile processes and principles.
Outstanding communication, presentation, and leadership skills.
Strong analytical and problem-solving skills.
Preferred:
Prior experience in the Travel or E-Commerce domain.
Experience working with Data Science teams.
Knowledge of advanced Agile practices, such as continuous discovery.