Senior Product Manager - Digital customer value & growth

25WD93659

Senior Product Manager, Digital Customer Value & Growth

Position Overview

Autodesk is reimagining how customers realize value after they purchase our products. As part of this transformation, we’re looking for a Customer Value & Growth Product Manager to own the strategy, discovery, and execution of digital motions and experiences that help customers unlock outcomes, deepen product engagement, and discover new capabilities across Autodesk’s Design & Make Platform.

In this role, you will shape in-product and cross-channel experiences—including self-serve workflows, activation paths, contextual guidance, and digital nudges—that empower customers to get the most out of their investment. You’ll partner closely with engineering, design, data, marketing, and customer success to deliver scalable experiences powered by usage intelligence, personalization, and modern technologies including AI.

If you're passionate about building data-informed, customer-centric digital experiences that drive measurable growth and value realization, this role provides an opportunity to make a major impact across Autodesk’s global customer base.

Responsibilities

Product Strategy & Discovery

• Own the product vision and roadmap for digital experiences that drive onboarding, activation, engagement, and value realization post-purchase.
• Identify high-impact opportunities through qualitative research, quantitative insights, customer journey mapping, and ecosystem analysis.
• Develop problem statements and hypotheses aligned with Autodesk’s post-purchase growth strategy.

Digital Experience & Execution

• Design, validate, and iterate digital motions that guide customers to success—such as self-serve setup, learning pathways, personalized recommendations, account-based insights, and workflow onboarding.
• Create scalable frameworks for in-product prompts, nudges, and lifecycle triggers that adapt based on customer context and behavior.
• Partner with engineering to ship high-quality, reliable solutions on time while ensuring exceptional user experience.

Data, Insights & Experimentation

• Use experimentation (A/B, multivariate, holdouts) to validate ideas and accelerate learning.
• Collaborate with data science to leverage predictive insights and behavioral signals to personalize customer paths.
• Define and track key metrics related to activation, engagement, feature adoption, value milestones, and expansion potential.

Cross-Functional Collaboration

• Work closely with content strategy, design, product teams, and marketing to create cohesive digital experiences across multiple touchpoints.
• Partner with Customer Success and Support organizations to identify friction areas and opportunities for digital self-serve solutions.
• Communicate roadmap, priorities, and outcomes clearly with stakeholders at all levels.

Minimum Qualifications

• 8+ years of Product Management experience building customer-facing digital experiences in SaaS or platform environments.
• A track record of using data, customer insights, and experimentation to drive roadmap decisions and measurable results.
• Experience shipping features end-to-end: discovery, scoping, UX collaboration, feature definition, delivery, and iteration.
• Strong system-thinking skills and the ability to simplify complex workflows into intuitive customer journeys.
• Excellent communication and stakeholder management abilities across technical and non-technical audiences.

Preferred Qualifications

• Experience across post-purchase, onboarding, growth, or lifecycle product areas.
• Familiarity with personalization systems, usage intelligence, recommendation engines, or AI-powered customer experiences.
• Experience working within multi-product ecosystems or modular platform architectures.
• Passion for empowering customers to unlock value and achieve outcomes with software.

What You’ll Gain

• A chance to shape next-generation digital customer experiences at one of the world’s most important design and engineering software companies.
• Opportunities to work on high-visibility, high-impact initiatives that touch millions of global users.
• A collaborative, growth-minded culture with strong career development and learning support.

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. For Canada-BC based roles, we expect a starting base salary between $122,000 and $179,300. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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