Senior Product Manager (CJE) - Open Banking

ING Open Banking is evolving beyond compliance into a strategic platform that enables ecosystems, new business models, and seamless integration with our partners’ and clients’ systems. As an Open Banking Customer Journey Expert, you will play a pivotal role at the intersection of product strategy and management, platform integrations, and external partnerships.

You are responsible for shaping how ING collaborates with external partners (e.g. PSPs, fintechs, ERP/TMS providers, high-impact partners) while connecting internal business lines across ING verticals (Retail, Business Banking, Wholesale Banking) to the Open Banking platform.

You are accountable for translating ecosystem opportunities and regulatory developments into scalable platform adoption, value creation, and strategic partnerships, ensuring ING’s Open Banking capabilities are positioned as a trusted, compliant, and commercially viable platform in the market.

You will combine deep API and platform knowledge with a strong commercial mindset, enabling ING to expand its Open Banking reach while delivering a frictionless developer and client experience.

You act as a senior product professional who leads complex initiatives end-to-end, and represents ING Open Banking towards internal and external stakeholders.

Key responsibilities

Your background

• You are a senior product professional who combines strategic thinking, technical depth, and strong stakeholder skills.

You bring:

• Senior-level product experience: Extensive experience as a Product Manager or Customer Journey Expert in platforms, APIs, integrations, or ecosystem-driven products.
• Strong product–business mindset: Ability to translate platform and integration choices into clear business outcomes. You can engage confidently with engineers as well as senior business stakeholders.
• Partner-facing and influence skills: Proven experience working with external partners, negotiating scope, priorities, and technical solutions in complex stakeholder environments.
• Deep API and platform expertise: Hands-on knowledge of RESTful APIs, authentication/authorisation (OAuth2), webhooks, and integration patterns. You can critically assess API quality, security, and scalability.
• End-to-end ownership: Comfortable taking accountability from strategy and discovery through delivery, launch, and continuous improvement.
• UX and developer experience focus: A strong belief that even complex Open Banking integrations should feel simple, intuitive, and predictable for developers and clients.
• Relevant domain knowledge (nice to have): Experience with Open Banking, payments, financial services platforms, or regulated ecosystems is a strong advantage.
• Language skills: Professional proficiency in English (written and spoken).

What we offer

At ING, you work in an international, purpose-driven environment where you can truly make an impact.

• A senior role with end-to-end ownership and strategic influence
• Collaboration with highly skilled colleagues across tech, product, and business
• Hybrid working and strong focus on work–life balance
• Ample opportunities for personal growth, learning, and leadership development
• A culture guided by the ING Orange Code: taking it on and making it happen, helping others to be successful, and being one step ahead

Why this role matters

This role is key to positioning ING’s Open Banking Platform as a core strategic capability, not just a regulatory solution. You will shape how ING collaborates with the market, unlocks ecosystem value, and connects platform capabilities to real business outcomes across the bank.