About TalkTalk
TalkTalk’s vision is to be the most recommended Wi-Fi provider in the UK by 2028 with a growing, profitable base. Success requires that we simplify what we do, who we do it with, and reduce the cost of how we do it.
TalkTalk is the uncomplicated way to get excellent in-home Wi-Fi coverage. We stand out from the crowd by offering intelligent but simple products that work perfectly first time, without fuss or incomprehensible jargon. For any help, our customer service is the best in the industry.
Our aim is to deliver simplified and customer-delighting Wi-Fi products and a more digital customer and employee experience. This is enabled by a technology platform that leverages data to drive innovation, decision-making, and automation, ultimately providing a more cost-efficient service for our customers.
Role Purpose
Main Responsibilities
Be seen as the go to subject matter expert on all our 3rd party services
Have a thorough knowledge of all our 3rd party services cost models and P&Ls
Adept at managing 3rd party partner relationships
Identify new 3rd party opportunities, assess and select partners
Build business cases and gain approval for onboarding partners and their services
Design, develop and deliver new 3rd party services
Work with GTM and the broader community to test and launch new products and service
Be a VAS cheerleader, championing and evangelising the services and their customer and business benefits across the business
Optimise, enhance and improve the performance of 3rd parts services at PoS and through in-life cross and up-sell activity
Manage the 3rd party product lifecycle, including market analysis, requirements definition, roadmap planning, and performance tracking through to end of life.
Collaborate closely with internal stakeholders (Connectivity & retention squads, Commercial, Marketing, CX, Ops, Purchasing & supply chain etc.) and external partners to drive product improvements and enhancements
Use data-driven insights to inform decision-making, prioritise initiatives, and measure product success against key business metrics.
Advocate for the customer voice in all product decisions, ensuring a seamless and delightful experience across connectivity and telephony services.
Represent TalkTalk in partner-facing forums, building strong relationships and ensuring mutually beneficial outcomes.
Knowledge, Skills & Experience
Knowledge:
Deep understanding of the telecoms sector and TalkTalks existing VAS portfolio including TV, Security WiFi and Email
Familiarity with product management methodologies, agile delivery, and end-to-end product lifecycle.
Awareness of partner management approaches and commercial frameworks.
Skills:
Strong leadership and stakeholder management skills, able to influence at all levels internally and externally.
Excellent analytical and problem-solving abilities, with a data-led approach to prioritisation and decision-making.
Effective communicator, able to convey complex ideas simply and build consensus.
Project delivery expertise, with a track record of managing multiple priorities in a fast-paced environment.
Experience:
Significant experience (typically 5+ years) in product management within telecoms or technology sectors.
Proven record of delivering successful products in partnership-driven settings.
Exposure to managing third-party partner relationships, ideally in a strategic context.
Existing relationships TalkTalk partners within the TV and security industry will be beneficial
Behaviours / Values Fit:
Embraces TalkTalk’s values of simplicity, customer focus, and innovation.
Collaborative, open-minded, and proactive in driving positive change.
Committed to delivering outstanding results for customers and the business.
As a recognised Top 50 Inclusive Employer in the UK, we believe that diversity fuels innovation and success. We’re committed to building a workplace that reflects the communities and customers we serve. At TalkTalk, inclusion is part of our DNA – we’re all 100% human, and we’ve created a culture where you can truly be yourself.
We’re not your traditional 9-5. We’re a dynamic, flexible workplace, and we’re excited to hear how you like to work. Whether you thrive in collaboration, focus better at home, or prefer a bit of both – let’s make it work.
Flexible hybrid working – with a minimum of 50% office presence to support teamwork and connection
Collaborative office spaces designed for creative thinking and innovation
Free on-site parking at our offices
Generous holiday package – 25 days annual leave, 3 wellbeing days, and your birthday off (plus the option to buy up to 10 more days!)
Private healthcare for all employees
Competitive pension scheme and performance-related bonus opportunities
Free broadband for all employees
Life event gifts – celebrating milestones like marriages and births
Inclusive employee networks – open to all, supporting peer connection and thought-provoking conversations
Salary sacrifice scheme – save on dental, gym, and more
Big retail and leisure discounts
3 paid volunteering days a year – because making a difference matters to us too