Senior Product Lead App – Digital Channels (OPENBANK)

Senior Product Lead App – Digital Channels (OPENBANK)

Country: Spain

SENIOR PRODUCT LEAD APP – DIGITAL CHANNELS (OPENBANK)

Openbank is the 100% digital bank of Grupo Santander, serving millions of customers across Spain, Germany, the Netherlands and Portugal, with recent launches in Mexico and the United States.

We build simple, fast and secure mobile-first experiences across everyday banking, lending and investments. We are proud to be the most recommended Spanish bank among our customers, and we are scaling what works to new markets.

If you care about UX excellence, strong product sense, and shipping outcomes (not just outputs), this role is for you.

Mission and responsibilities:

You’ll lead product direction across 2–3 cross-functional squads focused on mobile-first experiences for Individuals. You’ll partner closely with Engineering, Design/UX, Operations, Growth, Customer Needs, and Risk/Legal/Compliance, and collaborate cross-geo on international initiatives.

We’re scaling a mobile-first banking experience across multiple markets while keeping it simple for customers and safe by design. Your job is to spot the highest-impact opportunities in the app, turn them into clear product bets, and ship improvements that move customer and business outcomes in a regulated, high-complexity environment.

This is a product leadership role (strategy, discovery, prioritisation, outcomes) – not operations, service delivery, or project coordination.

The main tasks of this position will be the following:

• Own the vision, roadmap and prioritisation for the mobile app and web experiences.
• Define and own outcome metrics (activation, engagement, conversion, retention, self-service, cost-to-serve) and drive measurable improvements.
• Lead continuous discovery using product data, customer feedback, UX research and experimentation.
• Deliver UX-driven product development across complex customer journeys (e.g., onboarding, everyday banking, self-service, security, engagement).
• Lead multi-squad execution: align teams around outcomes, unblock decisions, and keep delivery moving with a bias toward action.
• Influence senior stakeholders with clear narratives grounded in customer evidence and data; raise the bar for product craft and UX quality across squads.
• Lead, hire and grow a team: hiring, onboarding, coaching, performance management, and career development.
• Explore AI-ready experiences responsibly, including LLM-driven journeys and agentic flows.

To be successful in the role you must have:

• +8 years of experience in product management, owning mobile-first consumer products end-to-end (fintech or other regulated platforms a plus).
• +3 years of experience managing multiple teams in large, complex product-led organizations, partnering cross-functionally and cross-geographically.
• Strong product sense and a track record of UX excellence: simplifying complexity and building journeys customers love.
• Zero-to-one and major rebuild experience: taking ambiguous problems from idea → shipped product → measurable outcomes.
• Data-informed mindset; comfortable with funnels, instrumentation, experimentation, and KPI ownership.
• Excellent communication and stakeholder management; English C1+.
• A strong sense of ownership: you lead end-to-end, move fast, and deliver measurable outcomes in a high-complexity environment.

What do we offer?

- Joining a dynamic and agile company undergoing international expansion.

- Working in start-up mode with the support of the Santander Group.

- Competitive remuneration and attractive benefits package.

- Possibility of growth within the company and the Group.

- Collaborating on international projects in different countries.

- Excellent work environment, social clubs and frequent events.

Would you like to grow with us? Join our team!

Openbank is an equal opportunity employer. All applicants will be considered as equal without paying attention to gender identity, sexual orientation, ethnicity, religion, age, political orientation, union membership nor disability status.

We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build.

The personal data you provide as well as any data generated during the selection process are confidential and will be processed by Open Bank, S.A./ Open Digital Services, S.L. with registered office at Plaza de Santa Bárbara 2, 28004 (Madrid), for the sole purpose of managing your participation in the selection processes and, where appropriate, to formalise your recruitment.  

For further information about your rights and data protection, please read the ODS/Openbank Privacy Policy applicable to this type of data processing here.