Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
What Does Success Look Like
We are currently looking for a Product Designer who has 3-6 years of experience working in a fast-paced software environment. The main responsibility of the candidate will be to design our next-gen software using our existing design system and AI. They will work in collaboration with Product teams and Engineers to create high fidelity designs and prototypes as per the requirements. The ideal candidate should be comfortable in working with Product teams and should have a good understanding of design trends and best practices. Additionally, they should
ensure that the visual styles align with the business goals of the product.
What You’ll Do
• Rev up your design engines with the power to swiftly create top-notch explorations using our cutting-edge design system! Dive into the nitty-gritty of user workflows alongside principal designers and our dynamic leadership team, showcasing seamless end-to-end user journeys.
• Bring designs to life by whipping up clickable prototypes or captivating animatics as the need arises. Harness the full potential of our existing design system across all projects, ensuring a harmonious and polished look through reusable design elements.
• Forge strong connections with Product Managers and Engineers, absorbing
requirements, gathering feedback, and delving into the depths of user needs. Be the superhero who tackles developer requests and hurdles with lightning speed, especially on tight deadlines.
• Immerse yourself in the world of research and user experience activities – attend client interviews, observe end users on the platform, and bring valuable insights to the design table. Step into the spotlight as you flawlessly present design mocks and workflows to Product, developers, and our leadership teams. Showcase your prowess in pitching ideas and swiftly iterating based on feedback.
• Collaborate with principal designers early in the design process, gathering input, and aligning on the perfect design direction. Embrace the art of openness to feedback and critiques from leadership and principal designers. Once the direction is approved, be the beacon that communicates it seamlessly to the Product team, engineers, and other stakeholders.
• Be the design maestro who submits designs for review and gracefully incorporates feedback with lightning speed.
What Makes You Qualified
• Experience building and shipping software.
• Experience using AI tools and understand AI user experiences.
• Passionate about user journeys and telling stories from a user perspective.
• You thrive in fast-paced environments and are flexible and adaptive to changing priorities from day to day.
• You are comfortable moving from concept to high fidelity quickly.
• Creative and open to critique with the ability to focus on the design challenges that come with creating software experiences.
• You are an excellent problem solver and can provide fast turnarounds on complex problems surrounding software interactions.
• You have excellent written and verbal skills that include expressing your ideas to fellow designers, developers, and management.
• Communicate and collaborate well with other designers.
• Empathetic to user needs and passionate about ensuring painless user experiences.
• Have a portfolio of work demonstrating enterprise software design and UI patterns.
• Expert Sketch and/or Figma user.
• Familiarity with Principle, Marvel, Abstract, InVision or Jira applications.
• Knowledge of design systems.
• Minimum of 2 years of work experience in the same or similar position required.
• Join us on this thrilling design journey where creativity meets our users to increase productivity by innovating UX with AI for the Sprinklr platform!
We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:
Lead a new category of enterprise software that we call Unified-CXM.
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
Create a culture of customer obsession, with trust, teamwork, and accountability.
We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.
We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
To learn more about employee benefits by region, click here.
To learn more about all-things-Sprinklr, visit our candidate resource hub here.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.