Senior Premium Operations Manager| Raymond James Stadium

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!

THE ROLE

The Senior Premium Operations Manager is responsible for leading the execution of all premium hospitality experiences, including suites, clubs, and catering operations. This role ensures exceptional guest service, operational efficiency, and financial performance across all premium areas while collaborating cross-functionally with culinary, sales, warehouse, and facility teams.

ESSENTIAL DUTES AND RESPONSIBILITIES

Operations & Execution

• Oversee day-to-day and event-day operations for all premium spaces including suites, clubs, and special events
• Ensure seamless execution of pre-event, in-event, and post-event service standards
• Manage service timelines including delivery, replenishment, and breakdown processes
• Lead event-day command presence in premium areas, troubleshooting real-time issues and ensuring service recovery when needed

Leadership & Team Development

• Directly manage premium managers, supervisors, and frontline staff
• Conduct pre-event briefings and post-event recaps to drive continuous improvement
• Coach and develop team members, identifying high-potential talent for growth opportunities
• Foster a culture of accountability, communication, and elevated service standards

Client & Guest Experience

• Partner with sales teams to ensure accurate and executable event planning
• Maintain strong relationships with premium clients, suite holders, and VIP stakeholders
• Ensure all guest interactions reflect a high-end, hospitality-driven experience
• Handle escalated guest concerns with professionalism and urgency

Financial & Administrative Oversight

• Manage labor and cost controls to align with budget and profitability targets
• Review and execute BEOs, ensuring accuracy and operational feasibility
• Partner with culinary and purchasing teams on menu costing and inventory planning
• Support post-event financial recaps, including labor analysis and variance reporting

Cross-Functional Collaboration

• Work closely with Culinary, Warehouse, IT, Maintenance, and Concessions teams to ensure alignment
• Assist in implementing new systems, SOPs, and operational improvements (POS, inventory, ordering platforms)

Process Improvement & Innovation

• Develop and refine SOPs for premium service, setup, and execution
• Identify opportunities to enhance the premium experience (e.g., carts, activations, presentation upgrades)
• Drive efficiencies in ordering, inventory management, and staffing models

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site Raymond James Stadium Tampa, FL

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.