Senior Platforms and Automations Technologist

At Wave, we help small businesses to thrive so the heart of our communities beats stronger.  We work in an environment buzzing with creative energy and inspiration. No matter where you are or how you get the job done, you have what you need to be successful and connected. The mark of true success at Wave is the ability to be bold, learn quickly and share your knowledge generously.

The Senior Platforms and Automations Technologist is responsible for developing, maintaining and optimizing the Customer Success technology stack to support the effective delivery of customer success processes and experiences. This role serves as a subject-matter expert and collaborates cross-functionally within Wave to develop, implement, and manage customer-focused solutions using third-party systems. 

In addition, this role is responsible for overseeing the risk management and performance of our AI chatbot. This includes ensuring adherence to our compliance, security standards and regulatory requirements while safeguarding customer data and maintaining high-quality customer interactions.

The Senior Platforms and Automations technologist plays a critical role in scaling technology capabilities by driving automation, improving bot experiences, and implementing continuous feedback loops with the Product, Knowledge and Content teams. Through these efforts, the role helps identify opportunities for innovation and continuously enhances the overall customer experience.