Job Type:
PermanentBuild a brilliant future with Hiscox
Senior People Services Advisor
Reporting to People Experience Team Leader, the Senior People Services Advisor plays a key role in delivering efficient, scalable, and employee centric People services to our employees across the UK, US, Europe and Bermuda.
This role is responsible for providing expert and specialist support for all HR-related queries and issues and delivering subject matter advisory and transactional HR Services in partnership with other Hiscox functions and third parties
The ideal candidate is detail-oriented with a continuous improvement mindset, and committed to enhancing the employee experience through seamless People operations and advice They will act as a first point of contact for escalations for the team, act as an ambassador for People Experience Hub and the wider People Function adopting a coaching approach when appropriate
Due to the coverage we provide, you would be expected to be flexible in your hours to cover some evenings until 7pm.
Typical Duties:
Responsible for query management in relation to global HR and employment -related policies and processes escalating to third line specialists where required.
The ability to manage themselves with minimal guidance and have the confidence to problem solve with limited need to escalate to Manager
Management of all advisors and some transactional HR Services relating to the full employee lifecycle against agreed quality targets and SLAs.
Responsible for the maintenance of all employee documentation to agreed standards and in accordance with data regulations and other legislative requirements • Support the People Experience Lead - Advisory by role modelling our values and coaching, mentoring and providing guidance to the People Experience Advisors by providing direction, assisting with the workflow and monitoring quality, outcomes and output.
Develop, maintain and manage business relationships through engagement with stakeholders, third party providers and CoEs
Ensure accurate and timely processing of employee lifecycle processes, such as onboarding and offboarding processes, including documentation, putting the employee experience at the forefront
Handle diverse and confidential information requiring extreme accuracy, independent judgement and discretion
Identify and lead opportunities to improve processes to enhance the employee experience and service delivery, leveraging tech and automation. Support continuous improvement efforts.
Act as a subject matter expert for the People Experience Hub on Group wide projects and initiatives
Develop and maintain positive relationships with People colleagues, the business and other key stakeholders
Skills & Experience required to be truly successful:
Previous experience in HR preferably in the ER space
Excellent time management skills. Able to plan and prioritise work across a broad range of subject areas working to tight deadlines where required
Truly passionate about the employee and manager experience
Excellent customer service
Problem solving skills, and able to relate policies and procedures to specific individual situations in a pragmatic manner
Excellent communication skills with the ability to build good relationships with a wide range of stakeholders, internal departments and key contacts
Continuous Improvement mindset and skills. Curious and willing to improve processes to enhance the employee experience and drive improvements.
Data and technology savvy. Able to use data to drive decisions
Hiscox Values:
At Hiscox our spirit is guided by our core values:
Courage: Dare to take Risk
Ownership: Passionate, commercial, and accountable
Integrity: Do the right thing, however hard
Human: Clear, fair, and inclusive
Connected: Together, build something better
What Hiscox USA Offers:
Competitive salary and bonus (based on personal & company performance)
401(k) with competitive company matching
Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
Company paid group term life, short- term disability and long-term disability coverage
24 Paid time off days, 2 Hiscox Days, 10 paid holidays, and ability to purchase 5 PTO days
Paid parental leave
4 week paid sabbatical after every 5 years of service
Financial Adoption Assistance and Medical Travel Reimbursement Programs
Annual reimbursement of up to $600 for health club membership or fees associated with any fitness program
Company paid subscription to Headspace to support employees’ mental health and wellbeing
Recipient of 2024 Cigna’s Well-Being Award for having a best-in-class health and wellness program
Dynamic, creative and value-driven culture
Modern and open office spaces, complimentary drinks
**Please note that this position is hybrid and requires two (2) days in our office weekly**
Salary range: $85-$115k
The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.
About Hiscox:
As an international specialist insurer, we are far removed from the world of mass market insurance products. Instead, we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.
We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions.
Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places.
Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch.
About Hiscox USA:
Hiscox USA was established in 2006 to focus primarily on the needs of small and middle market commercial clients, via both the broker and direct distribution channels and is today the fastest-growing business unit within the Hiscox Group.
Today, Hiscox USA has a talent force of about 500 employees mostly operating out of 6 major cities - New York, Atlanta, Dallas, Chicago, Los Angeles and Scottsdale. Hiscox USA offers a broad portfolio of commercial products, including technology, cyber & data risk, multiple professional liability lines, media, entertainment, management liability, crime, kidnap & ransom, and terrorism.
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Work with amazing people and be part of a unique culture