Capita Pensions Solutions is currently looking to recruit a Senior Pensions Administrator to join our team on a permanent basis. If you have pensions administration experience (specifically with DB pension schemes) and if you’re the type of person who loves attention to detail tasks, then this opportunity could be for you!
Working hours: Monday to Friday, 40 hours per week
Salary: up to £34,500 per annum (depending on experience)
Job title:
Senior Pensions Administrator
Job Description:
What you’ll be doing:
- Supporting a team in operational service delivery in accordance with client contracts, legislation, policy conditions, business rules and procedures, and within the legislative / regulatory framework.
- Understanding client requirements and making every effort to ensure key performance indicators and quality standards are met.
- Maintaining up-to-date knowledge of processes, procedures, and products.
- Handling any complex queries that come through via telephone.
- Understanding, building, maintaining, and enhancing stakeholder and/or client relationships.
- Supporting the Pensions Team Manager in preparing for meetings and providing business MI.
What we’re looking for (ALL ESSENTIAL):
- Proven pension administration experience with strong knowledge of Defined Benefit (DB) pension schemes, including hands‑on exposure across a broad range of casework.
- Comprehensive casework experience covering bereavement (death) cases, general day‑to‑day administration, transfers (both in and out of schemes), retirement processing, and financial settlement work.
- A sound understanding and working knowledge of GMP equalisation (GMPe) and its practical application within DB pension administration.
- Experience using pensions technical knowledge to coach, train and mentor colleagues, supporting capability and quality across the team.
- Substantial experience performing manual pension calculations, with confidence handling complex or non‑standard cases.
- Strong working knowledge of Microsoft Excel, alongside excellent numeracy and data‑inputting skills.
- Comfortable using multiple IT systems, including Word, Outlook and Teams, with confidence handling telephone‑based queries.
- Excellent attention to detail, accuracy and quality management skills, with the ability to work under pressure and to tight deadlines.
- Strong written and verbal communication skills, able to communicate clearly across a range of channels.
- A collaborative team‑focused approach, with the ability to support, guide and develop other team members.
About Capita Pensions Solutions
Capita Pension Solutions is one of the UK’s leading pension firms. We provide an unrivalled breath of services to over 450 schemes covering over 6 million members. Our team use their experience, insight, expertise, and latest technology to deliver personalised end to end solutions to meet all of their clients’ pension needs. Our services include pensions administration, data & remediation solutions, software, actuarial, investment, scheme management, and member communications.
What’s in it for you?
💻 Remote working – work from wherever you’re happiest in the UK
💰 Competitive salary
🌴 23 days’ holiday, rising to 27 (pro rata) – plus the option to buy more after qualifying period
❤️ Paid volunteering day with a charity of your choice
🍼 Generous family leave policies – including 15 weeks’ fully paid maternity, adoption, and shared parental leave
🚴♀️ Cycle2Work scheme, pension, life assurance, and more
🤝 Customer first, always🧑💻 Fearless innovation✅ Achieve together💙 Everyone is valued
What we hope you’ll do next
Select Apply now to complete our short application and tell us more about you.
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Location:
Home-Based - GBR
,
United Kingdom
Time Type:
Full time
Contract Type:
Permanent