Senior Optimization Event Management Infrastructure Monitoring Lead - Netcool BigPanda – Vice President

Job Title:  Lead - Senior Optimization Event Management Infrastructure Monitoring Lead - Netcool BigPanda – Vice President

Position Information

• Job Title: Lead – Incident Optimization & Observability Strategy
• Job Level: C-13
• Department: Foundational Services - Production Operations
• Location: Chennai, India

Position Summary

This role is responsible for driving enterprise-level improvements in monitoring effectiveness by defining optimization strategies, improving signal quality, and leading cross-functional initiatives for incident reduction.

This role requires a strong understanding of how diverse monitoring domains operate within production environments and ownership in shaping how monitoring and alerting functions evolve.

Key Responsibilities

• Own and drive enterprise-wide initiatives for improving monitoring effectiveness and reducing alert noise
• Define standards and approach for alert optimization across multiple monitoring domains
• Establish a consistent view of how events are generated across infrastructure, application, batch, network, and mainframe environments
• Drive alignment across teams to improve monitoring quality and eliminate redundant or low-value alerts
• Identify systemic gaps in monitoring design and lead long-term improvements
• Leverage data insights and AI-driven approaches to enhance event correlation and signal quality
• Mentor and guide teams in building a strong optimization and observability mindset

Required Qualifications

• 10–16+ years in monitoring, event management, or production environments
• Proven experience in driving large-scale improvements in monitoring effectiveness or incident reduction
• Strong exposure to multi-domain monitoring ecosystems (infra, app, batch, network, mainframe)
• Ability to translate monitoring insights into enterprise-level improvements
• Demonstrated leadership in driving cross-functional initiatives

------------------------------------------------------

Job Family Group:

Technology

------------------------------------------------------

Job Family:

Infrastructure

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.