Senior Operations Support Specialist - German Speaking

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

About Thermo Fisher Scientific:

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of more than $25 billion and approximately 75,000 employees globally! Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics, deliver medicines to market and increase laboratory productivity! Through our premier brands - Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services - we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive services.

Position Summary:

Performs basic to moderately complex accounting tasks associated with the preparation and maintenance of Customer Service and other customer related matters.

How will you make an impact?

At Thermo Fisher Scientific, our work has a purpose. It requires passion and creates meaningful outcomes. And most of all, our work matters. We're sharing our expertise and technological advancements with customers, helping them make the world a better place - whether they're discovering a cure for cancer, protecting the environment or making sure our food is safe.

Want to build a successful career and help make the world a better place? At Thermo Fisher Scientific, you can do both.

We’re looking for people who have strong communication and language skills, enjoy working in a global, diverse team, and are passionate about supporting projects that improve the lives of millions.

As a Senior Operations Support Specialist colleague in the Dispatch department, you will be a part of a diverse team that speaks over 6 languages and build a friendly and upbeat working environment. This position is a phenomenal fit for people who enjoy working in an international setting, communicating with B2B customers over the phone and via email whereby a wide range of administrative tasks are fulfilled.

Based at our Shared Service Center in Budapest, the Dispatch team provides the following support, in a nutshell:

• First Point of Contact Customer support to B2B clients
• Internal support to Thermo Fisher partners and the field engineering team
• Delivers professional service and excellence in a high-volume diverse work environment

What will you do?

• Acting as First Point of Contact for our customers and providing efficient solutions to their concerns, dealing with queries mainly via email (80%) and phone (20%) with Business-to-Business customers (B2B)
• Dispatching all incoming emails to the accurate internal department
• Create and assign tickets in the ticketing systems
• Create quotations in the ticketing system and/or in SAP
• Maintain customer databases
• Create and maintain equipment record
• Cross-support is essential within the teams

How will you get here?

• Minimum 1+ years of customer service experience is preferred
• Requires a high school graduate, a bachelor’s degree is preferred
• German Strong B2/ C1 level (written and spoken) and English B2 level (written and spoken)
• Proficient Microsoft Office user
• Strong written and verbal communication skills
• Good problem-solving skill and result oriented demeanor
• Display attention to detail and accuracy in the workplace
• Good organizational skills and the ability to prioritize effectively