We believe that our people are our most valued resource and the foundation of our success.
This is an opportunity to grow your career in a global, regulated, and high‑impact pharmaceutical environment, where quality, ownership, and collaboration matter.
The Senior Operations Specialist will work closely with Operations Specialists (OS) and is accountable for the overall delivery, quality, and timeliness of audit, and quality event handling within scope. The role combines hands‑on expertise, functional leadership, and stakeholder engagement, This is a high‑visibility role requiring strong written and spoken English, advanced attention to detail, resilience in driving compliance, and the ability to influence stakeholders and vendors within strict quality timelines.
Key Accountabilities
- Serve as the primary point of accountability for services in scope
- Oversee and be accountable for end‑to‑end delivery of events handled by the OS team
- Ensure consistent application of quality standards, processes, and documentation practices
- Monitor and manage overall SLAs, timelines, and delivery performance
- Provide day‑to‑day functional guidance and direction to Operations Specialists
- Act as the primary escalation point for complex events, delays, or compliance risks
- Drive alignment and coordination across stakeholders, vendors, and quality partners
What We Are Looking For
- Preferably 3+ years of experience in service delivery or shared services in a regulated environment
- Background in audit, compliance, or quality operations are preferred
- Demonstrated ability to lead execution without formal people management authority
- Strong ownership mindset with accountability for outcomes, not just tasks
- Excellent attention to detail and documentation accuracy
- Proven ability to manage multiple cases and priorities in parallel
- Ability to drive compliance and follow‑through with internal teams and external vendors
- Comfortable challenging stakeholders in a fact‑based, professional manner
- Strong organizational, analytical, and problem‑solving skills
- Ability to operate effectively in a global, multicultural environment
- Excellent written and spoken English is mandatory
What You Will Be Expected to Deliver
- Oversee and review cases within defined scope
- Ensure high‑quality, compliant documentation, including RCA, Impact assessments and CAPA descriptions and follow‑up records
- Knowledge of policies and procedures in scope and demonstrate strong interpretation skills to ensure its accurate application and compliance
- Track and manage overall timelines and SLA performance across the team
- Follow up with internal stakeholders and vendors
- Provide data and insights for quality oversight metrics
- Escalate risks proactively and ensure closure within defined quality timelines
- Coach and support team members through functional guidance and best practices
- Identify systemic or recurring issues and propose process or quality improvements
- Lead continuous improvement of process in scope
- Build and maintain expertise for in-scope services
Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.
School of Leaders
We, as Pfizer Turkey, make a difference with our visionary and pioneering approaches ranging from our concept of raising leaders through rotations, providing international career opportunities to creating a flexible, enjoyable work environment. There are no limits to what we can accomplish to touch lives here!
Flexibility
We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let’s start the conversation!
Equal Employment Opportunity
We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.
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