Senior Operations Specialist

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What drives our marketplace performance? Strong partnerships. We’re looking for a data-driven, relationship-oriented Fleet Senior Operations Specialist (Fleet SOS) to manage and grow key fleet partnerships on the Bolt platform.

This role blends strategic account management with operational performance consulting, ensuring fleet partners maximize earnings, maintain compliance, and contribute meaningfully to market growth.

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<title>About us</title>

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With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

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<title>About the role</title>

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As a Fleet Senior Operations Specialist, you will be responsible for the engagement, retention, and growth of key fleet partners operating on the Bolt platform.

You will own a portfolio of strategic fleet accounts and lead structured, data-driven account management routines — including Business Reviews, performance analysis, and tailored growth plans. Your goal is to ensure fleet partners maximize their earning potential, maintain compliance standards, and contribute meaningfully to overall marketplace performance.

This is a high-impact individual contributor role where your work directly influences supply quality, driver engagement, and market share.

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<title>Main tasks and responsibilities:</title>

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• <point>Manage and grow a portfolio of key fleet partners through structured Business Reviews and ongoing performance check-ins.</point>
• <point>Build strong relationships with fleet decision-makers and act as their trusted performance advisor.</point>
• <point>Analyze KPIs using internal dashboards and translate insights into actionable improvement plans.</point>
• <point>Apply performance frameworks (such as Fleet Health Score) to identify risks, growth opportunities, and operational gaps.</point>
• <point>Design and execute retention strategies to prevent churn and strengthen long-term partnerships.</point>
• <point>Identify and activate growth opportunities including vehicle expansion, driver engagement programs, branding initiatives, and financing participation.</point>
• <point>Lead root-cause analysis for underperforming fleets and coordinate cross-functional solutions.</point>
• <point>Collaborate closely with Product, Finance, Legal, and Central Operations to align on priorities and resolve complex challenges.</point>
• <point>Maintain accurate CRM documentation and deliver structured monthly performance reporting.</point>

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<title>About you:</title>

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• <point>You have 4+ years of experience in B2B account management, operations, mobility, marketplace, or SaaS environments.</point>
• <point>You are highly analytical and comfortable working with data, dashboards, and performance metrics.</point>
• <point>You have experience managing strategic client relationships and driving measurable performance improvements.</point>
• <point>You are confident presenting insights and leading business reviews with senior stakeholders.</point>
• <point>You have experience using CRM systems (e.g., Salesforce) and BI tools (e.g., Looker, Tableau, or similar).</point>
• <point>You are proactive, structured, and comfortable operating in fast-paced environments.</point>
  
  

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Experience is important, but what truly sets you apart is your drive, integrity, and leadership mindset. Even if you don’t meet every requirement, we encourage you to apply.

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<title>Why you’ll love it here:</title>

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• <point>Play a key role in shaping the future of mobility in your market.</point>
• <point>Lead high-impact initiatives that directly influence thousands of drivers and riders.</point>
• <point>Collaborate with talented colleagues in a fast-moving, data-driven environment.</point>
• <point>Accelerate your leadership growth with unique career development opportunities.</point>
• <point>Receive a competitive compensation package aligned with your impact.</point>

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<text>*Some perks may differ depending on your location.</text>
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