Senior Operations Manager (Onsite)

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer

• Competitive salary
• Paid vacation/holidays/sick time - 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Extensive product and on the job/cross training opportunities with outstanding resources
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• JCI Employee discount programs (The Loop by Perk Spot)

What you will do

Join Johnson Controls as a dynamic and commercially driven Senior Operations Leader, where you'll take charge of our regional delivery strategy and operational performance. In this pivotal role, you'll lead a substantial team of Operations Managers and Engineers, overseeing successful service delivery service as well as the delivery of major HVAC projects. Your leadership will ensure excellence in execution, customer satisfaction, and significant financial growth.

How you will do it

Strategic & Financial Leadership

• Develop and implement a high-performing delivery strategy aligned with Johnson Controls standards.
• Own and manage your P&L, driving growth while maintaining tight cost control.
• Monitor financial performance and adjust course to meet key metrics and business targets.

• Drive growth through contracted service and projects in collaboration with the commercial and lifecycle teams.
• Drive positive cash flow through customer retention and cost management.

Operational Excellence

• Lead a team of Operations Managers and Engineers, with indirect leadership of delivery, planning, and support functions.
• Drive execution of backlog to increase revenue and meet plan targets.
• Improve engineer productivity and efficiency across all functions.
• Conduct monthly capacity reviews to meet current and future demands without overload or waste.
• Conduct monthly audits to ensure quality, compliance, and customer satisfaction.
• Collaborate with Installation and Service teams to enhance operational standards.

Customer & Quality Focus

• Ensure all projects and work performed meet the highest standards of customer satisfaction and contractual compliance.
• Conduct customer site visits aligned with sales channels to strengthen relationships and ensure satisfaction.
• Create and implement action plans based on Your Voice feedback.

Risk & Compliance Management

• Ensure safety for all work performed.
• Maintain control over WIH (Work in Hand) across all functions, ensuring alignment with business needs.
• Champion EHS obligations, focusing on the Critical 6 safety principles.

Key Objectives

• Achieve all financial and operational KPIs associated with the region.
• Drive continuous improvement in delivery quality, standards, and customer experience.

What we look for

Required

• Bachelor’s degree in business management, similar and necessary relevant industry experience
• Minimum 5-7 years experience in HVAC systems
• Managerial/leadership skills
• Proven analytical skills and strong interpersonal skills
• Strong financial acumen and commercial insight
• Ability to collaborate with global partners
• Be a quick learner & should have a keen eye for problem solving
• Have demonstrated customer service orientation with excellent written and oral communication skills
• Be proficient with Microsoft Excel, Word, Project, and Teams
• Ability to work effectively in a team environment with ability to pivot to changing tasks and priorities

Preferred

• Advance degree, MS and/or MBA
• Proven experience managing P&L and leading large operational teams
• Experience in collaborating with multiple sites and business units to achieve business objectives
• Demonstrated ability to influence senior management, teams and individuals across multiple cultures, disciplines, and geographies.
• Commitment to self-development and continuous improvement
• Solid quantitative skill set and the ability to analyze, think and communicate with well-supported data
• Experience driving organizational transformations
• Familiarity with the building technologies market.
• Strong lean background

• Willingness to travel

HIRING SALARY RANGE: $126,000-189,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.

#LI-Onsite

#LI-KW1

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.