Position Title:
Senior Operations Manager for MaaSShift:
4:00 PM to 1:00AM (Philippines)Job Description:
Responsible for providing oversight of Shared Services Associates and Managers. Primary duties may include but are not limited to: responsible for establishing departmental policies and procedures. Leads the MaaS Business Development for PH including rate card development and analysis for existing and new Capabilities . Accountable for stakeholder management for the different MaaS functions and establishment and review of performance goals.
Serves as mentor to lower leveled managers; serves as subject matter expert for other areas of the company as well as within the department; has accountability for deliverables of a third party or vendor; manages multiple functions requiring unique sets of knowledge or has significant fiscal accountability over and above routine people/equipment costs; develops and manages annual operating budget; may be assigned to special project work consistent with the role and as dictated by the needs of the business; audits to monitor efficiency and compliance with policies; prepares specialized reports. Hires, trains, coaches, counsels and evaluates performance of direct reports. Requires BA/BS; 2-3 years previous management experience and 5 years customer service experience; or any combination of education and experience, which would provide an equivalent background.