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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Senior Operations Director - JLL
What this job involves:
The Senior Director of Operations reports into the Account Executive, leads an organization of over 1,000 highly skilled technicians, engineers and managers in delivering Material Handling, Industrial Automation, Robotics and Facilities Services in a 24x7 logistics/warehousing environment. The scope of the role includes roughly 30 million sq-ft of space across 75+ buildings with 200 miles of conveyance and a fleet of 50,000 robots in the Americas. This Senior Leadership role is responsible for driving accountability of teams to deliver service levels as described in the Master Work Order and measured by the Key Performance Indicators. Additionally, the expected levels of service delivery must be achieved at the lowest possible cost, minimally within the prescribed budget for each facility. The successful candidate will be a strong leader who uses data to drive results, holds the team accountable for exceeding expectations while maximizing client satisfaction.
Essential functions include:
- Owns and drives the safety culture on the account, starting with role modeling safe behavior and ensuring accountability against the account’s safety policies and procedures program.
- Responsible for driving the positive direction of the account’s contract Key Performance Indicators to include establishing the account’s processes, procedures and programs; driving accountability against the set processes and procedures; and ensuring continuous improvement.
- Responsible for managing and meeting the account’s Labor, Parts, Repairs, and Maintenance (PRM) budgets.
- Establishes, improves, and ensures consistency and accountability against the account’s Quality Maintenance program driving Operational Equipment Efficiency and Uptime in the positive direction.
- Provide operational leadership setting the accounts technical direction through a team of Regional Managers. Ensures that maintenance fundamentals are in place and executed against.
- Drives development and implementation of Standard work & Leader Standard Work to minimize variation.
- Responsible for prompt response to client requests: including timely root cause analysis and corrective action plans when gaps are identified.
- Works with Sr. Operations Director counterpart to drive a seamless service delivery between east and west regions essentially resulting in a matrix organization for all regions.
- Proactively identifies issues with people & processes and develops gap closing actions to prevent issues.
- Works closely with Client senior leadership to translate strategy into tactical execution.
- Drives compliance against all Federal, State and Local regulations.
- Reviews program metrics on a daily basis to identify negative trends and deploy corrective actions. Also identifies positive trends to extract best known methods and implement across the account to drive Operational Equipment Efficiency and Uptime.
- Owns the relationship with the client business unit directors.
- Other duties as assigned.
Skills:
- Proficient with Microsoft Office Products to include Outlook, Excel, PPT, and Word.
- Experienced with Computerized Maintenance Management Systems: Infor EAM experience is a plus.
- Ability to learn ad-hoc apps and various computer based programs.
- Strong Client Relationship skills
- Contract Administration
- Preventive Maintenance & Reliability Engineering including QA/QC and Business Continuity
- Must be a strong leader of leaders as the role will oversee all areas of operations and maintenance.
- Strong technical back ground; must have the ability to engage in supporting unplanned downtime events to bring resources to drive resolution 24 hours a day, 7 days a week, and 365 days a year.
Personal Skills:
- Executive presence
- Ability to lead and motivate others
- Excellent oral and written communication skills
- Sense of Urgency, Attention to Detail and uncompromising drive for Continuous Improvement
- Demonstrated ability to drive results through ownership
- High level of Customer Obsession
- Keen ability to recognize, attract and develop top talent.
- Has an innate curiosity and the desire to deep dive issues.
At JLL, we work together to create a brighter future for our clients, colleagues, and communities. Our collaborative culture—locally and globally—drives innovative solutions. We value wellbeing, inclusivity, and belonging, ensuring every team member feels supported. JLL is proud to be an Equal Opportunity Employer committed to diversity and inclusion.
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without employer sponsorship.
Location:
On-site –Boise, ID, Opa Locka, FL, Richmond, TX
Job Tags:
RME
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
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For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Accepting applications on an ongoing basis until candidate identified.