Senior Network Technology Support

Job Description:

Ensure the reliability and continuous operation of AT&T's Optical, IP Core, Mobility, and advanced communication technologies through 24x7 technical support, fault and lifecycle management, and comprehensive understanding of end-to-end services.

Typical responsibilities may include some or all of the following:

 

• Troubleshooting and Issue Resolution: Diagnose network problems, provide technical support, manage incidents, coordinate root cause analysis, restore service, and solve Tier 2 issues.

• Network Monitoring and Maintenance: Monitor network performance, perform routine maintenance, optimize operations, and proactively maintain system configurations using alarm and KPI monitoring.

• Configuration and Deployment: Configure network devices, deploy network solutions, manage configurations, and implement vendor/IT fixes or design changes.

• Collaboration and Coordination: Work with teams, coordinate with vendors, support projects, collaborate with business partners in DevOps, and interact with customers.

• Documentation and Reporting: Maintain documentation, create technical and process documentation, review and interpret technical and vendor specifications, and generate reports.

 

An experienced professional with advanced, interdisciplinary knowledge, resolving difficult and complex issues using broad professional concepts. Guides others, applying advanced principles and company practices. Leads moderate sized projects (or parts of larger projects) with strategic value. Operates autonomously with frequent senior leadership interaction.

 

Leading the triage, diagnosis, and remediation of acute and chronic network issues, collaborating with various support teams and vendors, and ensuring system configurations meet performance and reliability targets.

 

Works closely with business partners in a DevOps methodology partnering with Labs, product development, and engineering teams to create process documentation, methods, procedures, and guidelines for current network planning, capacity management, and use/test cases during new technology instantiation. Participates in collaboration sessions with vendors on product capabilities and improvements. Reviews and interprets technical documentation and vendor specs for inclusion/adaptation into database templates. May interact with customers virtually or in person to outline or recommend technical solutions for their business or explaining root cause of a network event. Collaborate with upstream and downstream partners (hardware or software vendors, CTO, engineering, product development, provisioning, etc.) to design and implement custom solutions for internal and external customers and conduct change management procedures. Knowledge of and the ability to use tools and techniques for analyzing and documenting logical relationships among data, processes or events translating business problems into insights.

 

Perform automation functions through scripting and programming to bring efficiency to support and monitoring functions. Perform data analysis on platform and or organizational metrics using industry standard analytics and data presentation tools

 

 

Bachelors degree (BS/BA) desired.

 

3+ years of related experience. Certification is required in some areas.

 

Supervisory: No.

Weekly Hours:

40

Time Type:

Regular

Location:

Bangalore, India

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.