Why work with Assurant?
When you join Assurant, you will be part of a community that cares. A diverse and supportive team culture will see you challenge yourself and motivate you to think out of the box.
We come from a variety of countries, cultures, and backgrounds, but we are united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results.
So, connect with us. Bring us your best work and your brightest ideas, and we’ll bring you a place where you can thrive.
Some of the benefits we offer to our team members are:
- Development programs and study grants and support for higher education
- Cultural day off to celebrate what’s important to you
- International and local mentoring programs
- Diversity panels and employee resource groups
- Hybrid work model – 3 days in office, 2 days from home
- 2 mental health recharge days per year
- Annual health & wellbeing allowance to contribute to your overall wellbeing
- Volunteering opportunities to give back to a cause that is important to you
What’s the role about?
Reporting to the Claims Manager, Motor, we are seeking an experienced Senior Motor Insurance Claims Officer to join us on a permanent basis. This role will see you:
- Manage a portfolio of insurance claims and recoveries, providing exceptionally high standards of service to all customers
- Resolve complaints efficiently in accordance with the Internal Dispute Resolution & Denial procedure
- Support the Claims Manager, Motor, with staff training, coaching and development and day-to-day team management
- Be the point of escalation for all claims, including approving or declining claims
- Undertake recovery initiatives in accordance with the Third Party Debt Recovery procedures to recover from at fault third parties and prepare and attend Disputes Tribunal hearings in matters including disputes over liability and in the support of policy holders in their recovery of uninsured losses
About you
- Minimum 5 years claims experience (motor claims experience a plus) including effective management of complex claims settlements, denials, disputes and complaints (recovery experience an advantage)
- Effective written and verbal communication, negotiation, comprehension and investigative skills
- Basic to Intermediate skill level for Microsoft Outlook, Excel and Word
- Passionate about delivering exceptional customer service
- Inherently empathic and advocates for the consumer
- Detailed analyst with the ability to make discretionary decisions with only partial information
- Resilient when faced with conflict and recognises and seeks support when needed
- Self-disciplined and motivated towards achieving goals
To apply
Please submit your resume accompanied by a cover letter detailing your suitability for the role. Don't miss your opportunity to be part of this successful team, apply now!
The successful applicant will be subject to relevant background checks such as reference checks and a Ministry of Justice Criminal Record Check.
At Assurant, we celebrate the differences that make us who we are. By assembling extraordinary teams from a variety of races, religions, sexual orientations, gender identities, ages, experiences, and abilities, we’re able to better reflect the global communities where we live and work. By working to remove barriers, we ensure equity for everyone. The pursuit of inclusion rests with each of us. Because it’s only by listening to and representing the unique voices of every individual that we can innovate for all.
For further information about Assurant, please visit our website: https://www.assurant.com/