Senior Manager,Employee Relations

The Opportunity

To lead and embed a consistent, fair, and principle-led Employee Relations (ER) framework across HeliosX. Provide expert oversight and strategic direction of complex ER matters while building manager capability and scalable processes to support our fast-growing, operationally intensive, and regulated business. This role ensures ER is handled with professionalism and empathy, balancing compliance with sound judgement.

 

What you’ll do

• Set and embed clear ER frameworks that define responsibilities, escalation routes and decision ownership between managers, and the People Team.
• Act as custodian of ER policies and procedures across the UK, US and emerging markets, ensuring they are up to date, practical and consistently applied.
• Ensure global consistency of ER approach while allowing for local legislative and cultural nuance.
• Establish standards for ER quality, decision-making and documentation.
• Oversee and provide strategic direction of ER casework (informal and formal) across all employee groups, including frontline, clinical, professional, and senior managers, ensuring judgement based on complexity and risk.
• Lead complex, sensitive and high-risk ER cases, including senior employee matters.
• Provide expert judgement where there is ambiguity, sensitivity or competing risk.
• Lead ACAS conciliation and Employment Tribunal strategy (or equivalent regional dispute resolution) in partnership with Legal and external counsel.
• Identify and mitigate legal, operational and reputational risk arising from ER activity.
• Design and deliver ER training and guidance to build manager capability and confidence.
• Coach managers to address issues early and appropriately, reducing unnecessary escalation.
• Embed clear manager accountability for ER decisions, ensuring cases are managed at the appropriate level and escalation pathways are clear.
• Reduce ER dependency within the People team by improving manager self-sufficiency.
• Line manage and develop ER Advisor(s), building a high-performing and scalable ER function.
• Set clear service standards, response times and quality expectations for ER support.
• Monitor ER data, trends and hotspots to identify systemic issues and capability gaps.
• Provide data-led insight and recommendations to the Director of People Operations to inform wider people strategy.
• Own ER approach for fast-paced, operational environments including frontline, customer services and clinical teams.
• Apply sound commercial judgement in ER decision-making, balancing legal risk, operational continuity, patient safety and business impact.
• Operate confidently within clinical and other regulated environments, ensuring ER processes align with regulatory, governance and safeguarding requirements.
• Partner closely with Clinical Operations and senior operational leaders to ensure ER decisions support safe, compliant and effective service delivery.
• Ensure ER frameworks are fit for shift-based, high-volume contexts and enable timely, proportionate decision-making without unnecessary escalation.
• Balance pace with fairness, consistency, compliance and reputational risk.

What you’ll bring to HeliosX

• Significant experience leading Employee Relations in a complex, high-growth organisation.
• Demonstrable experience managing complex and sensitive ER cases, including senior-level matters.
• Proven experience leading ACAS conciliation and supporting Employment Tribunal processes.
• Expert working knowledge of UK employment law; experience in the US and at one European international jurisdictions is desirable.
• Experience supporting high-volume, operational environments (e.g. customer services, warehousing) and or Clinical Regulated environments.
• Experience managing or developing ER Advisors or similar roles.
• Experience building ER frameworks, policies and scalable ways of working.
• Expert ER judgement and decision-making.
• Strong coaching capability with managers at all levels.
• Excellent written communication, including drafting outcomes, policies and guidance.
• Ability to manage competing priorities in fast-paced, high-volume environments.
• Data-literate, able to interpret ER trends and translate insight into action.
• Confident stakeholder management, including senior leaders and external advisors.
• Ability to balance strategic oversight with hands-on intervention when necessary.
• Human-centred: balances empathy, fairness and professionalism in all ER matters.
• Calm under pressure: able to navigate emotionally charged and complex situations with confidence.
• Commercially aware: understands business impact while maintaining legal and ethical standards.
• Consistent and principled: applies frameworks fairly while exercising sound judgement.
• Builder mindset: motivated by creating sustainable, scalable ER capability.
• Global perspective: able to operate across jurisdictions with cultural and legislative awareness.

Life at HeliosX

At HeliosX, we’re building the future of healthcare. That means we need brilliant, mission-driven people who are excited to innovate, scale, and create change.

Here’s what you can expect:
- 25 Days Holiday (+ public holidays)
- Private healthcare, including dental and vision cover
- Employee Pension with Smart Pension and enhanced parental leave
- Cycle-to-work and Electric Car schemes
- Free monthly products from Dermatica and MedExpress, plus family discounts
- Home office allowance
- Wellbeing perks: Headspace subscription, gym discounts, L&D budget, and free Audible subscription

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