Senior Manager, UX Design

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! 

Lightspeed is seeking a Senior Manager, UX Design to join our dynamic in-house marketing team, here you'll spend your days bringing Lightspeed’s story to life across digital channels. Reporting to the Senior Director of Brand, the Senior Manager, UX Design is responsible for driving the vision, quality and evolution of our digital brand experiences, including our marketing website, lifecycle communications and conversion-driven UX initiatives. Balancing creativity with measurable impact, you’ll guide a global team of designers to deliver experiences that are both performance-oriented and brand-defining, positioning Lightspeed as the leading omnichannel commerce platform for the retail and hospitality industries.

What you’ll be responsible for:

• Providing creative and strategic direction for Lightspeed’s digital touchpoints, including the marketing website, landing pages and lifecycle experiences
• Using research, analytics and experimentation (CRO, A/B testing, UserTesting, etc) to drive performance and innovation
• Owning the UX Design roadmap, aligning creative innovation with measurable growth outcomes and identifying opportunities for brand differentiation
• Leading and managing a distributed UX Design team, ensuring all design work delivers on UX best practices, artistic excellence and business intent
• Acting as a global design ambassador, partnering with cross-functional stakeholders to drive strategic alignment and elevate the role of UX within marketing
• Championing digital-first design principles and evolving our systems, tools and templates to ensure scalability, accessibility and performance
• Identifying opportunities for brand differentiation through storytelling, animation, and interactivity
• Partnering with CRO to balance growth goals and UX best practices
• Collaborating with Web Development to enhance interaction quality, speed and experimentation capabilities
• Presenting creative work to internal stakeholders including senior leaders and executives, successfully articulating design rationale and building buy-in for key initiatives
• Integrating AI and automation into workflows to improve quality, consistency and velocity.
• Balancing short-term delivery needs with long-term vision, maintaining world-class UX standards
• Working independently, managing and meeting your own project deadlines
• Proactively making recommendations, identifying opportunities for the team to improve both process and output
• Positively contributing to design team engagement and culture

What you’ll be bringing to the team:

• 10+ years of experience in UX, digital design or creative direction roles within SaaS, ecommerce, or high-growth digital environments
• Proven track record of leading creative and UX teams at a global scale
• Strong portfolio showcasing strategic UX leadership, digital brand storytelling and measurable business results
• Experience building and managing design systems and collaborating with front-end engineering teams
• Deep understanding of CRO principles, A/B testing, and data-informed design
• Proficiency in Figma and familiarity with modern front-end tools and workflows
• As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position.

Even better if you have, but not necessary: 

• Front-end development experience
• You love the idea of being part of a global team and an open, inclusive and creative environment
• Experience in the retail or restaurant industry
• Proficiency in related tools and production software, including but not limited to email builders, HTML, CSS
• Knowledge of French, German or Dutch

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... Hit the ‘Apply’ button and give it a try!

Who you are

• You have a passion for design and are constantly up to date with the latest industry trends, AI tools and front-end technologies
• You are a confident storyteller who loves to see their ideas come to life and inspire others
• You have strong people skills and thrive in a fast-paced, cross-functional environment
• You don’t hesitate to help and be hands on when needed
• You thrive within a fast paced environment

Be a changemaker

You’ll enjoy:

• A flexible work environment that empowers you to do your best work
• A culture that celebrates performance
• The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard
• Career-defining opportunities

Plus benefits designed to keep you happy, healthy and fulfilled.

• Flexible paid time off and remote work policies 
• Equity options, because this is your company too
• Contributions to your pension plan. Your future matters
• Training opportunities to grow your skills and career
• Health and wellness credit so you feel your best
• Time off to volunteer and give back to your community
• Interest groups, employee led networks, social committees to sponsored sports teams
• Computer purchase program to get your personal Macbook
• Enhanced parental leave to support growing families

Fuel your growth. Find your people.

At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities. 

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