Senior Manager, Transformation

Application Deadline: March 25, 2026

This role can be located in Canada or the Trinidad and Tobago Market where the successful candidate resides

What is the opportunity?

The Senior Manager, Transformation is a key leadership and product ownership role within RBC Caribbean Banking’s Transformation Group within the Product, Marketing & Digital (PMD) team.  The role will lead major transformational initiatives based on business priority.  As a first focus, the incumbent will lead the successful implementation of Deposit Originations Joint Accounts as well as a Self-Serve experience for Sole Accounts that includes remote ID verification.

What will you do?

• Lead cross-functional squad(s) through the execution of key Caribbean Banking product transformation roadmap
• Foster and develop Agile expertise and delivery capability and ensure key transformation initiatives are highly competitive to drive growth in target client segments
• Collaborate with GRM, SESC, Sales Leaders, P&CB Operations, Information Technology, Treasury, Legal, Compliance, Fraud and other functions to increase efficiency, profitability and competitiveness and mitigate product risk
• Champion a user-centered design approach across Caribbean Banking
• Play a key leadership role in the development of product strategies for the Personal and Commercial products across the Caribbean, which include corporate and business credit, personal lending, auto finance, and mortgages
• Ensure alignment of transformational initiatives with RBC Caribbean’s strategic imperatives
• Develop comprehensive business cases and compiles fact bases to drive and influence change.
• Oversee forums to help maintain a deep understanding of client needs and drivers of loyalty.
• Drive initiatives to achieve target client satisfaction scores, resolve client irritants and improve product delivery.
• Ensure all escalated client and advisor issues are quickly and fully resolved.

What do you need to succeed?

Must-have

• University Degree and/or extensive related work experience
• Minimum seven (7) years in Financial Services Industry, with four (4) years of strategy and/or product experience and two (2) years of Product Ownership Experience
• Strategic, growth mindset with excellent knowledge and understanding of the financial industry
• Strong communication and presentation skills
• Experience with communicating financial results and performance to senior leadership
• Strong collaborator with a proven track record of driving change

Nice to have

• Experience working in an Agile environment

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Opportunity to Lead in a dynamically changing environment
• The advantage of working with a dynamic, collaborative, and high performing team where initiative and hard work are recognized and rewarded
• Leaders who help your development through coaching and managing opportunities
• Ability to make a difference and lasting impact

Job Skills

Adaptability, Business Appraisals, Business Process Design, Decision Making, Effectiveness Measurement, Interpersonal Relationship Management, Long Term Planning, Operational Delivery, Organizational Change Management, Process Management

Additional Job Details

7-9 SAINT CLAIR AVENUE, 8:PORT OF SPAINPort Of SpainTrinidad and Tobago37.5Full timePERSONAL & COMMERCIAL BANKINGRegularSalaried2026-03-182026-03-26

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.