Senior Manager - Technology Risk Oversight

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003.

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. 

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G’s ambition to be the best loved and most successful savings and investments company in the world.

Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

Accountabilities/Responsibilities

• Ensure compliance to the people policies, Group Code of Conduct and embedding desired behaviours
• Be personally accountable for identifying, assessing, managing and reporting risks within your area of responsibility, including supporting formal risk management activities e.g. Risk & Control Self-Assessments and timely closure of Assurance actions.
• Lead Non-Financial Risk (NFR) engagement, oversight and guidance, with Technology on implementation of the Operational Risk Framework.  Includes cascade of key messages from Framework governance forums, and oversight of key deliverables including RCSA, Notifiable Events management, Issues Management and closure, and Control testing.
• Support oversight and guidance of major Business Area-specific change management programmes.
• Work collaboratively with second line specialists, to support NFR engagement across corporate business areas within the role remit, and supporting India-based Technology risk teams as appropriate.
• Lead and support delivery of targeted Assurance reviews in line with the agreed methodology and standards. Communicate effectively and confidently and challenge business in its approach to risk identification, quantification, mitigation and management.
• Support oversight activities for Third Party and Operational Resilience frameworks, including representation at governance forums, and presenting key information and reporting where appropriate, e.g. oversight or assurance review outcomes, or framework change.
• Development and delivery of regular and ad hoc operational risk reporting, including Committee information and other requests for information.
• Assist on responses to operational risk reporting requests from external parties including the PRA and FCA
• Review and interpret information relating to key operational risk data and produce summarised tailored information and analytics; including in relation to RCSA, Risk Appetite, Notifiable Events and Issues.
• Working alongside the Enterprise Risk Team, contribute to the continued development and maintenance of the M&G plc Operational Risk Framework.
• Delivery of focused operational risk sessions and training to M&G plc risk professionals, senior management and the business.
• Working with key parties to support the development and ongoing maintenance of the firmwide Governance, Risk & Compliance (GRC) system.
• Appropriate collaboration with key stakeholders and colleagues in the Risk and Compliance function, and the wider Business, to ensure that M&G plc operate within an effective governance framework.
• Support the M&G Global Services Management team in various functional and M&G Global initiatives.

Key Stakeholder Management

Internal

• Director Risk and Compliance, M&G Global Services
• Head Technology Assurance, M&G Global Services
• Technology Risk Consultant, M&G plc

External

• Third Parties
• Consultants

Knowledge, Skills, Experience & Educational Qualification

Knowledge & Skills:

Knowledge

• Significant knowledge of Risk Management frameworks, processes and principles as they apply within Financial Services (essential)
• Knowledge of key risk management concepts across Technology, Supplier, Data Governance, Change and Customer (desired)
• Knowledge of key regulatory frameworks impacting the relevant business areas (desired)
• Knowledge of Technology function processes in either Life or Asset Management (desired)
• Knowledge of financial services products, systems, processes and distribution methods (desired)

Skills

• Curious and continually looking to seek out improvements and not just accepting the status quo (essential).
• Strong presentation skills with the ability to explain and articulate risk management concepts (essential)
• Strong written and verbal communication skills to an Executive, Board and Committee level (essential).
• Ability to work collaboratively with other teams across the three lines of defence (essential)
• Strong drive and delivery, committed to achieving results and delivering on time (essential).
• Excellent partnership and stakeholder management skills as well as build strong relationships and work collaboratively with teams across the business (essential)
• Strong analytical thinking and a critical evaluator of information/issues (desirable).
• Ability to operate remotely, in a diverse and multi-cultural environment with international work or consultancy exposure (essential)

Experience:

• Experience with development and evolution of operational risk reporting, policies and standards (essential).
• Experience working with a variety of senior stakeholders (essential)
• Experience in operational risk oversight including the embedding of an operational risk framework in the first line of defence (desired)
• Experience in Audit or Assurance roles, providing oversight, analysis, and reporting of outcomes to senior stakeholders (desired).
• Experience with developing and delivering operational risk training (desirable)

Educational Qualification:

• Graduate/Post-graduate/MBA with at least 5 years (or more) of experience in financial services industry, with prior experience in Operational / Technology Risk/Risk Management/Internal Audit
• Relevant professional qualification (e.g. CISA, CISM, CRISC, CISSP) - (desirable)

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.