Senior Manager, Sales Digital Product Journeys, FAS
Shape the Future: At Vanguard, we're building on a strong foundation of technology, talent, and a trusted brand to shape the future of digital selling. Our Financial Advisor Services Sales Product team is ready to accelerate, having made steady progress in aligning sales tools with the sales process. Now, we're seeking a visionary leader to elevate team’s core sales journeys —creating an AI-driven ecosystem that seamlessly integrates sales and advisor experiences to deliver the outcomes our clients need. This isn't just about incremental improvements; it's about redefining the industry by combining process, tools, insights, and personalization to become the Advisor to the Advisor—anticipating the evolving needs of sales executives and financial advisors alike.
Role Overview: Vanguard is seeking a visionary and experienced product leader to join our Financial Advisor Services (FAS) team. This role is crucial in shaping our “digital first” selling strategy leveraging AI and other technologies to enhance the internal sales experiences. As a leader in this space, you will define product team excellence, drive innovation, and collaborate with cross-functional teams to deliver digital sales tools that work seamlessly across the FAS ecosystem, ensuring we meet the evolving needs of both sales professionals and financial advisors. If you are passionate about digital product transformation, sales enablement, and have a proven track record in product management, we invite you to join our team and make a significant impact.
Key Responsibilities:
Lead the core digital product management across pre-sales, in meeting, and post-sales crew journeys. Create and drive a compelling and transformative vision on how to enable the sales experience, with consideration for industry trends and best practices Develop and execute product strategies that align with business goals and enhance the digital experience for sales executives. Collaborate with peers and cross-functional teams to build sales process and digital tools in a way that brings together the sales and advisor experiences, ensuring seamless integration and delivery. Oversee implementation of digital tools and technologies that enhance distribution effectiveness and streamline processes. Partner with sales leaders to drive utilization of new and existing sales tools. Level-up team talent to develop user-centric mindsets, establish the team as thought-partners, and encourage rapid experimentation.
Required Skills & Qualifications
Minimum of 8 years of digital product management experience. Five years of leading product management teams on major organizational projects preferred. Previous people-leadership experience mandatory.
Proven ability to manage cross-functional projects and drive alignment among diverse stakeholders.
Possesses a Design Thinking Mindset with expertise in developing Personas and Journey Maps.
Excellent communication, presentation, and interpersonal skills.
Analytical mindset with experience using data to drive decisions.
Familiarity with Agile/Scrum methodologies.
Undergraduate degree or equivalent combination of training and experience required.
Ideal Candidate Attributes
Passionate about empowering sales teams and driving business results.
Proactive problem solver with a customer-centric mindset.
Strong developer of talent, levelling up product organizations.
Strong organizational skills and attention to detail.
Adaptable and comfortable working in a fast-paced, evolving environment.
Balanced and open-minded approach to buy vs. build solutions.
Leave Your Mark
If you've got a passion for innovation, a track record of transformational leadership, and a talent for building high-performing teams, we want to hear from you. As our new Senior Manager, Sales Digital Product Journeys, you'll drive our AI strategy, lead the development of cutting-edge digital tools, and shape sales and client experience that impacts millions of investors and advisors worldwide.
Ready to join the Vanguard and shape the future of a digital-first experience?
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.