Senior Manager, QSE Ops, IMA

ROLE TITLE: Senior Manager, QSE Ops, IMA 
GEOGRAPHIES RESPONSIBLE: ISLANDS AND MID AFRICA 
FUNCTION: AFRICA OU TECHNICAL, INNOVATION & SUPPLY CHAIN (TI&SC)  
REPORTS TO: SENIOR DIRECTOR, QUALITY & FOOD SAFETY OR SENIOR DIRECTOR, SAFETY & RISK 
 

KEY WORKING PARAMETERS 

Scope & Impact: 

The QSE Operations Senior Manager provides end-to-end operational management of Quality, Safety, Environment, and Technical Risk across the operating geography, ensuring all operational environments — manufacturing, distribution, marketplace, RTM, and supply chain — consistently meet or exceed global QSE governance requirements and ensure business continuity. 

This position is accountable for: 

Quality & Food Safety (QFS) 

• Ensure full compliance with KORE QFS governance requirements across all operational sites. 

• Enable QFS excellence, embedding Quality by Design (QbD) in all product, package, and process transformation initiatives. 

• Drive OU QFS maturity acceleration, leveraging analytics, performance models, and global best practices. 

Safety & Occupational Health 

• Implement the end-to-end Health & Safety (H&S) governance framework and global standards including Life-Saving Rules, Behaviour-Based Safety, HOP, and Route to Market Safety. 

• Influence AOU and Bottler H&S OPEX/CAPEX decisions to eliminate or reduce material risks. 

• Drive transformation of the H&S culture to achieve a Zero Is Possible mindset. 

Environment & Operational Sustainability 

• Lead improvement of operational environmental KPIs, with focus on: 

• E2E water supply and quality management  

• Operational energy efficiency and CO₂ reduction 

• Waste reduction, compliance, and on-site circular economy practices 

QSE Risk Management 

• Ensure implementation and continuous improvement of the Technical Risk Management Framework (TRMF) for QSE, aligned with ERM and global TRM programs. 

• Apply risk-based decision making across operations, innovation, and supply chain change activities. 

• Ensure all markets maintain validated, current Business Continuity Plans (BCPs) for critical ingredients and conduct regular simulations and readiness assessments. 

Franchise Leadership 

• Provide operational QSE leadership to bottling partners, enabling capability building, alignment to governance, and consistent execution across all markets. 

2. KEY SUCCESS PARAMETERS 

2.1 FOCUS AREAS 

The following areas define the key focus of the role: 

Operational Governance & Compliance 

• Ensure 100% alignment with KORE, and robust implementation of KORE, TCCC governance models, internal policies, and regulatory requirements across QSE disciplines from ingredient to marketplace. 

• Embed compliance routines, internal audits, and validation processes. 

System Performance & Continuous Improvement 

• Establish and manage system-wide performance models, benchmarks, and KPIs for QFS, H&S, water, energy, and risk.  

• Use predictive analytics and digital tools for visibility and proactive issue management.  

• Apply lean methodologies, data-driven decisions, best practice replication, complexity reduction, and digitalization (e.g., Picasso, Coke Works) to drive operational excellence.  

• Lead technical response, resolution, and root cause analysis for QSE IMCR. 

Culture, Capability & Leadership 

• Lead the QSE Culture Transformation, driving safety, quality, and environmental mindsets across all levels and parts of the operations. 

• Develop key QSE talent in critical bottler operational roles. 

• Operate as an influential member of the operating geography Leadership Team. 

Technical Risk & Business Continuity 

• Deploy a structured QSE risk management approach across manufacturing, distribution, innovation, sustainability, and supply chain. 

• Operationalise critical ingredient BCP readiness across bottlers and OU functions. 

Environmental Stewardship in Operations 

• Implement operational elements of the AOU Water Risk Framework, including E2E water supply and quality management  

• Drive energy efficiency improvements and support decarbonization projects at the plant level. 

• Ensure environmental reporting integrity and compliance. 

Network Leadership & Stakeholder Management 

• Implement aligned QSE operational strategies with: 

• Bottling Partners 

• Supply Chain 

• R&D & Innovation 

• CPS 

4. COMMUNICATION FOCUS 

• Communicate QSE performance insights to the operating geography LT & Bottler Leadership, and global functional networks. 

• Influence stakeholders to gain alignment on QSE operational strategies and investments. 

• Lead operational QSE communication routines with internal and external partners. 

• Champion the culture of “Driving QSE maturity to enable business growth and protect people, brands, and reputation.” 

EXPERIENCE & QUALIFICATIONS 

Education 

• Bachelor’s degree in engineering, Food Science, Environmental Science, Safety, or related technical field (master’s preferred). 

Experience 

• 8+ years in QSE, Supply Chain, Manufacturing, or Technical Leadership roles. 

• Proven track record in: 

• Large-scale operational QSE leadership 

• Risk management & crisis response 

• Safety and/or Quality culture transformation 

• Environmental performance improvement 

• Leading diverse teams  

• Working with bottling partners and franchise systems 

Capabilities & Skills 

• Mastery of: 

• QFS governance & compliance 

• Health & Safety management systems 

• Environmental operations (water, energy) 

• Risk Management (TRMF/ERM) 

• IMCR/BCP 

• Data analytics & reporting 

• Operational excellence & CI methodologies 

• Strong influencing and negotiation capabilities 

• Ability to translate technical concepts into business impact 

• Exceptional communication and stakeholder management 

• Digital literacy and understanding of integrated QSE systems