Senior Manager, PX, GWE, Andover Site Lead

ROLE SUMMARY

Primary responsibility of the successful candidate is managing the day-to-day operations of ~400,000 SF of Laboratory and technical facilities (including manufacturing) in both a regulated (GxP) and unregulated work environment. Main areas of responsibility include facility maintenance, utilities management, research and development equipment services, some amenities and other “soft services”.  The successful candidate will lead a diverse team of professional and/or OTE colleagues and external suppliers of ~ 5 FTEs with an annual budget over $60M.  

The Site Lead will have site operations responsibilities for the Andover site. 

Demonstrated success in the following areas are critical to success in this role:

• Managing diverse customer business requirements 
• Delivering financial performance and transformative efficiency improvements 
• Maintaining compliance and implementing a robust business resilience program for critical infrastructure and support services 
• Building teams and colleague engagement, especially through times of changes 
• Creating organizational leverage across GO, GPO and our partners 
• Leadership skills that empower and hold teams accountable to deliver on time  
• Building and stewarding strong and credible networks with Finance, BT, and Customer stakeholders  
• Managing multiple vendors and driving vendor performance 
• Managing & effectively influencing competing interest/priorities  
• Communicating with and influencing executive leadership teams and site councils on strategic benefits of operational improvements and related value/risk mitigations strategies 
• Leading Facilities & Operations (F&O) integration planning and F&O transition as a result of M&A activity or transformative business changes for sites within the CT and MA R&D portfolio 

This role will oversee internally and externally provided Facilities, Maintenance and Engineering services for the Andover site and may be asked to backfill for other sites upon occasion. (Cambridge, Boston). Services include Building Operations & Maintenance, Laboratory Instrumentation Services (LIS), small Capital Projects, and delivery of Amenities and Soft Services.

The Andover Site Lead will be accountable to provide properly maintained R&D Facilities & Laboratory Equipment in order to ensure compliant, reliable, efficient, economical, safe Research & Development Operations. The scope includes all aspects of the Building Operations – Maintenance, Utilities, Controls, HVAC, Plant Engineering, Laboratory Equipment Calibration, Maintenance & Repairs and delivery of Amenities and Soft Services such as Janitorial, Cafeteria, Catering, Conference Room Solutions, Materials Management & Logistics, Pest Control, Non-Hazardous Waste management.

This role will ensure operational compliance with Regulatory and Pfizer requirements, including GxP and Environmental Health & Safety standards, and ensure uptime reliability, plant efficiency and proactive Business Continuity and Crisis Management Planning.

ROLE RESPONSIBILITIES

• Ensure robust planning, scheduling and timely execution of all preventive maintenance, demand repair, calibration and validation of laboratory equipment, regulated spaces (vivarium, manufacturing) and building infrastructure and control systems.
• Oversee the successful and compliant delivery of LIS and Facility Management service providers through pro-active vendor management practices, enforcement of SLA’s and taking course correcting measures through forward looking planning parameters and Key Performance Indicators. 
• Manage the Landlord / Tennant relationship for Leased RD facilities to ensure compliant delivery of all landlord provided services for Base Building per the Lease Agreements, including Business Continuity and Emergency Response
• Ensure SLAs are in place, monitored and reviewed with Pfizer Global Supply on a regular basis for all Maintenance / Engineering services provided to the Andover Site. Prepare and monitor OPEX budgets for site services.
• Manage all related budget activities (capital & expense) and forecast budgets, utilities, training, capital equipment, and manpower needs. Propose and implement Continuous Improvement initiatives to drive down cost to Operate, Cost to Serve and allocated costs.
• Ensure integrity and optimize use of CMMS work order system for all MA GO managed RD assets.
• Ensure adequate documentation change control for equipment and buildings and valid permits are maintained to perform work in buildings
• Provide operational support for all FS projects as needed
• Ensure timely completion of all mandatory training for in-house colleagues and outsourced providers prior to commencing any work.
• Support Emergency and Business Continuity Plans in alignment with GO standards and guidelines
• Ensure compliance with all safety requirements, permits, GO quality standards, Pfizer Standards and Guidelines and applicable Regulatory requirements, providing an audit ready state of facilities at all times.
• Advise senior customer representatives and executive management regarding estimated costs, current status, schedules, trends and potential problems/outages on building maintenance and laboratory instrumentation services
• Oversee the management of all Soft Services delivered by FM providers and vendors including Janitorial, Cafeteria, Pest Control, all Materials Management & Logistics functions (Loading Dock Operations, Shipping, Receiving, Mail), Sample Management, Churn Moves / Space Management, Conferencing Solutions, Non-hazardous Waste Management, Recycling, Event Planning etc.
• Develop SOWs, Manage service providers via SLAs, address performance and quality issues
• Support Procurement in the competitive bidding process, scope changes, contract re-negotiations
• Serve on global network/forums, focusing on SLA/process harmonization
• Establish departmental objectives, and manage to Key Performance Indicators

BASIC QUALIFICATIONS

• B.S. with 5 years of experience or an MBA/Masters with 4 years of experience in Engineering or Scientific discipline in Engineering, Project Management in Facilities, laboratory facilities, pharmaceutical manufacturing, research automation systems.
• Extensive leadership experience in managing vendors and service providers
• Experience in Contract Negotiations, Vendor Management, SOW preparation, Experience in Pharmaceutical R&D industry operations and GMP/GLP/cGMP
• Technical training/direct experience with analytical, automation, or process equipment
• Extensive knowledge of Facilities Operations
• Understanding of Pharmaceutical R&D operations, facilities management
• Planning and scheduling
• Business understanding of Finance, Accounting and Operations.
• Understanding of quality systems, benchmarking, and continual improvement programs.
• Proficient in the use of appropriate computer software (i.e. data acquisition, data management, spreadsheets, graphics, word processing, etc.)
• Understanding of drug discovery and development process is preferred.

PHYSICAL/MENTAL REQUIREMENTS

Ability to multi-task, reprioritize, and focus on the appropriate work, at the appropriate time.  Must possess critical thinking skills.  Must be able to remain calm under pressure.  Perform quality control checks of the work of others.  Role requires physical stamina and the ability to walk up/down stairs, climb ladders, and stand for extended periods.

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

• Day shift with occasional after hours or weekend response for onsite support associated with facility incidents or excursions or planned shutdowns for maintenance and/or capital and expense project execution
• Respond as required to the site in support of business continuity and emergency events
• Periodic travel may be required in support of GWE business requirements
• Entry and work inside the vivarium, regulated laboratories, process spaces, mechanical/electrical rooms, maintenance shops, shipping and receiving and service corridors.  While working in these areas, strict adherence to safety procedures, and the use of appropriate personal protective equipment, is required.
• Enhanced safety, compliance, and validation knowledge and awareness expected in office, laboratory and manufacturing environments

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

PHYSICAL/MENTAL REQUIREMENTS

Ability to multi-task, reprioritize, and focus on the appropriate work, at the appropriate time.  Must possess critical thinking skills.  Must be able to remain calm under pressure.  Perform quality control checks of the work of others.  Role requires physical stamina and the ability to walk up/down stairs, climb ladders, and stand for extended periods.

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

• Day shift with occasional after hours or weekend response for onsite support associated with facility incidents or excursions or planned shutdowns for maintenance and/or capital and expense project execution
• Respond as required to the site in support of business continuity and emergency events
• Periodic travel may be required in support of GWE business requirements
• Entry and work inside the vivarium, regulated laboratories, process spaces, mechanical/electrical rooms, maintenance shops, shipping and receiving and service corridors.  While working in these areas, strict adherence to safety procedures, and the use of appropriate personal protective equipment, is required.
• Enhanced safety, compliance, and validation knowledge and awareness expected in office, laboratory and manufacturing environments

OTHER INFORMATION

Not relocation eligible

Work Location Assignment: On Premise

Last day to apply is January 22, 2026

The annual base salary for this position ranges from $139,100.00 to $225,100.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 17.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.

Global Operations