We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Primary Job Duties & Responsibilities
Implements incident management processes and procedures to ensure the timely resolution of production issues and minimize the impact on business operations.
Works with cross-functional teams to identify and address root causes of production incidents that ultimately lead to the improved stability and performance of future systems.
Develops actionable insights on system health and performance, proactively identifying and addressing potential issues to maintain optimal operational efficiency.
Coordinates the implementation of automated tools and software that aim to enhance operational efficiency and reduce manual errors in production support activities.
Conducts incident post-mortems and root cause investigations into recurrent issues, and subsequently develops and implements preventive measures.
Creates and maintains relationships with business stakeholders to foster effective communication and collaboration.
Prioritizes support tasks based on criticality and business impact, ensuring that complex issues are appropriately addressed and resolved within established timelines.
Guides junior-level production support team members, providing leadership and mentorship, and promoting a culture of accountability, collaboration, and continuous learning.
Ensures that support procedures, incident resolutions, and system configurations are well-documented and accessible to team members to help maintain consistency and allow for faster issue resolution.
Work on issue resolution for the incidents.
Education
Bachelor's degree preferred/specialized training/relevant professional qualification
Master's degree is preferred.
Required Relevant Work Experience
7+ years
Essential Qualifications
Adept at problem solving and decision making skills
Adept at collaboration and teamwork
Adept at growth mindset (agility and developing yourself and others) skills
Adept at execution and delivery (planning, delivering, and supporting) skills
Adept at business intelligence
Technical Qualifications
PostgresSQl
Oracle , SQL
Servicenow/JIRA experience
Python
Tableau
Pay Range
The typical pay range for this role is:
$75,400.00 - $165,954.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 03/20/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.