The Opportunity
The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Senior Manager, Operations Risk & Controls Governance with the resources to solve critical problems for the future of our business, which is why we need you.
Positions Responsibilities:
Facilitate Risk and Control Self-Assessments: document key risks and controls, perform control testing and develop action plans to remediate control gaps
Manage the Quality Assurance team as the Subject Matter Expert on operational risks
Coordinate between various stakeholders, such as compliance, risk and audit teams to support process or controls improvement initiatives
Track and monitor issues and action plan arising from RCSA, gap analysis, risk events, audits or other risk issues, and alert business unit management of potential and/or actual past due issues
On an ongoing basis, identify areas of concern or emerging risks on which Control Testing may need to be performed or to be included in RCSA
Review internal and external risk incidents / loss events, including root cause analysis and action plans
Contribute to developing a strong risk culture and work with the business to reinforce accountability and transparency across the organization
Required Qualifications:
University graduate, preferably in Accounting, Finance, Operational Risk, or a related discipline
At least 8 years’ internal auditing, control, risk management, compliance, quality assurance, or consulting experience, preferably gained from insurance or financial institutions
Recognized professional accounting/auditing/risk management (CPA, CIA, CA, etc.) designation
Good knowledge of audit sampling methodologies including control frameworks, risk management techniques, and regulatory requirements
Results oriented; able to strike work balance on multiple priorities and projects
Strong business judgment in assessing significance of issues and developing value added recommendations
Strong stakeholder and people management skills; able to effectively articulate technical vision, possibilities, and outcomes through strong verbal and written communication
Strong interpersonal skills, with ability to influence senior leaders and inspire and train more junior team members
Good understanding of Operational risks and how they can impact the business
Self-driven, able to meet objectives with a minimal amount of managerial oversight
Can distill complex issues into simple reports, solutions, and designs
Proficient in English and Cantonese, both verbal and written
When you join our team:
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.
Working Arrangement