Senior Manager, Operational Effectiveness Strategy

What is the Opportunity?

The Operational Effectiveness (OE) Strategy & Enablement Team is responsible for reporting on key performance insights across Operational Effectiveness, managing financials, developing business cases (PARs), enabling our team horizontally to deliver on key transformation priorities, strategic planning and partnering with the overall Personal and Commercial Operations (PCO) Strategy team & ODIA.  As the Senior Manager, Operational Effectiveness Strategy, you will play a key role in supporting horizontally across Operational Effectiveness, delivering on key strategic priorities that support Personal & Commercial Operations (PCO). The role will help drive transformational projects, including enabling agentic AI capabilities, while enabling strategic clarity through clear roadmaps and ensuring advancement of operations at scale across OE activities.

What will you do?

• Develop operational effectiveness strategy roadmap and ensure advancement of operations at scale across Operational Effectiveness activities.
• Support translation of strategy into action, through enabling a common understanding of strategy, priorities, and outcomes across Operational Effectiveness.
• Identify / anchor required horizontal mechanisms and routines across OE priorities ensuring cross-functional engagement / coordination, transparency to senior leadership and alignment/tracking to PCO Strategy.
• Support horizontally across Operational Effectiveness key transformational deliverables, playing a lead role in aligning the partners across OE, reporting on key deliverables and insights, and aligning with the leadership team to eliminate any roadblocks.
• Leverage strong communication skills and business acumen to interpret outcomes and complex analysis into actionable and consumable insights to inform strategy and specific decisions at the OE leadership levels (examples: preparing executive level communications framing key metrics, facts and outcomes into strategic plans, concise and actionable roadmaps, etc.)
• Work collaboratively the sr. leadership team to ensure integration and alignment to strategy and transformational priorities and anchoring /engagement of the right teams and resources through strategy development, discovery and delivery.

What do you need to succeed? 

Must-have:

• Demonstrated experience in strategy development including ability to connect strategies & sub-strategies, robust analytics, trends and leadership perspectives into clear, concise messages and outcomes.
• Demonstrated experience in translating strategy into action including translating into initiatives and OKRs, building strategic roadmaps, aligning on governance and anchoring with stakeholders.
• Highly developed leadership, communication (verbal & written), collaboration, and facilitation skills and experience working in close partnership with senior leadership.
• Exceptional storyboarding skills with ability to convey complex concepts simply and build support for strategic direction.
• Structured problem-solving and critical thinking capabilities including ability to define problems, objectively consider alternatives, anticipate impact of possible solutions and provide well supported decision recommendations.
• Experience working in cross-functional multi-disciplinary environment and creating executive decks and reporting for sr. leadership.

Nice to Have:

• Knowledge of market, P&CB products, competitors, clients and sales force required to bring together key opportunities and risks.
• Highly organized with the ability to manage multiple priorities and meet tight deadlines with high-quality results
• A driven self-starter with a high level of initiative, managing multiple tasks and the ability to work independently with a continuous improvement mindset
• Strong strategic thinking and the ability to influence and partner with senior leaders

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Ability to make a difference and lasting impact.
• A professional and supportive team environment.  
• Work in a dynamic, collaborative, progressive, and high performing team.
• Knowledge of PCO business landscape
• A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation.

Job Skills

Coaching Others, Confidentiality, Credit Analysis, Ethical Business, Financial Statement Analysis, Information Capture, Process Management, Risk Management, Standard Operating Procedure (SOP), Taking Ownership

Additional Job Details

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTOTorontoCanada37.5Full timePERSONAL & COMMERCIAL BANKINGRegularSalaried2026-04-232026-05-16

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.