Senior Manager, Machine Intelligence

Work Location:

Markham, Ontario, Canada

Hours:

37.5

Line of Business:

TD General

Pay Details:

$115,600 - $163,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Job Description

As the Senior Manager, Analytics & Insights, you will help drive FCPO's modeling capability through tools such as statistical analysis or machine learning solutions.  This role will act as the primary steward and contact for fraud modeling needs, partnering with internal model governance oversight partners, external vendors and fraud business partners.  You will manage and develop modeling talent within our Machine Learning team, while working with those partners to prioritize the team's time to ensure existing inventory is sustained in a well-managed way and delivering new program enhancements to better detect fraud.

Key Accountabilities

• Lead and develop a team of Data Modelling professionals and provide day-to-day guidance as required.

• Act as a People Manager, being responsible for ongoing coaching and development, setting objectives and assessing performance.

• Maintain a well-managed model inventory, including execution and review of regular and appropriate performance monitoring, annual model reviews and other model risk management artifacts.

• Support Canadian and US fraud business needs through the evolution and growth of the fraud model inventory.

• Onboard & manage FCPO's fraud vendor model inventory.

• Partner with compliance/MV/MRM/COMO risk control partners to right-size TD risk appetite for fraud model portfolio.

• Identify process and behavioural changes that can meaningfully accelerate the model development and deployment timeline.

• Participate and influence strategic planning, including technology investments.

• Drive monthly and quarterly performance monitoring and attestations with business and executive leadership partners.

• Explore new data features that can enrich TD fraud detection to identify potential Model and Production System upgrades.

• Participate in management committees, employee recognition and volunteer events.

Job Requirements

Leadership, Relationship & Communication Skills:

• Track record of working across organization and with multiple stakeholders at varying levels.

• Can develop and maintain strong internal relationships with key stakeholders.

• Excellent written and verbal communication.

• Ability to lead, inspire and empower others to proactively adapt to changing business environments and develops a highly effective team by ensuring ongoing training and development management

• Effective in delivering results by leading others.

• Demonstrated teamwork and track record of exceeding challenging goals.

• Comfortable and effective when interacting with executive level audience.

• Ability to translate complex/technical terms and concepts into easy-to-understand business language.

• Role-models behaviours consistent with TD leadership profile, customer and employee experience agendas and risk and control culture

• Creates an extraordinary place to work advance and sustain a unique, inclusive culture that reflects TD's diversity agenda, and creates an extraordinary employee experience

Strategic Thinking, Judgment & Influence:

• Creative, out-of-the-box thinker, with strong conceptual and problem-solving skills.

• Capable of quickly uncovering potential drivers for model performance variation to inform life-cycle management decisions.

• Experienced in setting business objectives.  Track record of delivering short- and long-term results through development and execution of strategies.

• Motivated to constantly strive to find innovative ways to enhance the program.

• Supports strategic and operational planning and delivery.

• Ability to optimize resources to maximize efficiency and effectiveness. 

• Strong negotiation, conflict resolution and influencing skills.

• Ability to assess underlying core objectives for any situation and to partner with external groups in finding reasonable solutions that address those objectives.

Technical Competencies:

• Demonstrated experience of developing and implementing classical and ML oriented models like Logistic Regression, Lasso and Ridge regularization, bagging and boosting techniques, and advanced modeling algorithms including neural networks

• Well-developed analytical abilities: must be comfortable with data and statistics.

• Ability to evaluate impact of a model in business context and to communicate clearly with stakeholders.

• Data-driven decision maker.

• Proven ability to see business processes through a customer lens.

• Fraud experience is an asset

• Experience with SQL, Python, R, or SAS

Education & Experience

• Undergraduate degree in a numerate discipline (e.g., Statistics) required

• Master's degree in a numerate discipline (e.g. Statistics, Business) preferred

• 10+ years of relevant analytics & modeling experience

• Strong leadership and general management skills in overseeing a team and working collaboratively across functions

• A high level of integrity, earning the respect and trust of peer group and employees

• Demonstrated analytical, modeling and problem solving skills

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet