Senior Manager, IT Delivery

About Vanguard
Founded in 1975, Vanguard is one of the world's leading investment management companies. The firm offers investments, advice, and retirement services to tens of millions of individual investors around the globe—directly, through workplace plans, and through financial intermediaries.

Vanguard’s India Office

Vanguard’s office in India is a significant milestone in our global expansion. We are committed to establishing an enduring technology center in Hyderabad, Telangana and are excited to be adding talent who will focus on Artificial Intelligence (AI), mobile, and cloud-based technologies that drive our business outcomes and deliver a world-class experience for our clients.  

Role Summary

The role oversees and leads a team of technical support staff who design, develop, test, implement and monitor software and tools. Manages the implementation of divisional products. Manages the evaluation and selection of IT vendor products. Partners with leaders to strategize and effectively shape IT demand that will deliver business impact. The role also oversees end-to-end IT project planning and execution to ensure alignment with strategic business goals, leads the software development lifecycle (SDLC) for timely and effective delivery of IT initiatives, identifies and mitigates project risks, and manages vendor and third-party relationships to ensure high-quality, on-time deliverables.

Responsibilites
1. Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures.
2. Responsible for delivering software releases relating to the product for the business units, managing the testing, evaluation, and selection of IT vendor products. Works with business clients to determine scope, and develops environmental requirements for each project.
3. Works closely with management to develop and implement staffing and operational plans. Effectively leverages various staffing options and manages a global workforce. Participates in the development of short and long term department goals. Monitors and reports on service delivery metrics and overall performance.
4. Develops and implements changes to department policies and procedures to meet changing business needs and to achieve department objectives. Identifies opportunities for continuous improvement and evaluates and recommends appropriate strategies and technologies for building products and delivering services.
5. Leads quality initiatives to improve the delivery of service levels. Works with senior management in the planning, development, and execution of short and long range goals.
6. Presents status, metrics, and department initiatives at meetings with management and project peers. Develops and maintains relationships with key stakeholders to provide long-term collaborations and deliver successful business outcomes.
7. Participates in the development of the department budget. Reviews expenses and ensures department operates within budgetary guidelines. Leads the strategy and execution to build, buy, and integrate business technology solutions.
8. Ensures staff complies with information technology and information security policies and procedures, and verifies that deliverables meet requirements.
9. Participates in special projects and performs other duties as assigned.
10. Oversees end-to-end IT project planning and execution to ensure alignment with strategic business goals.
11. Leads the software development lifecycle (SDLC), ensuring timely and effective implementation of IT initiatives.
12. Identifies and mitigates risks throughout the project lifecycle to ensure smooth execution.
13. Manages relationships with external vendors and third-party service providers to ensure quality and timely project deliverables.

Qualifications and Skills

• Minimum 10 years of experience in IT delivery, project management, or technology leadership roles, with expertise in software implementation and team management.
• Bachelor’s degree (B.E./B.Tech) in Computer Science, Information Technology, or related field; Master’s degree in Technology, Business Administration, or equivalent preferred.
• Proficient in IT project planning, SDLC methodologies, and enterprise software delivery.
• Experience in vendor management, risk mitigation, and budget control.
• Understanding of cybersecurity principles and experience integrating security practices into IT projects.
• Provides people leadership, manages and leads teams of Engineers. Manages Delivery Managers and drives outcomes across International. Strong collaboration with their counterpart IT leaders in UK, US and AU in jointly driving department OKRs. Strong relationship management. Experience leading transformation and working closely in with Product teams. Can lead global team. Strong ability to manage stakeholders. Clear communication skills. Ability to manage hybrid teams and vendor relationships. Ability to lead cross functional teams.

Location

This role is based in Hyderabad, Telangana at Vanguard’s India office. Only qualified external applicants will be considered.

Our mission

Vanguard adheres to a simple purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

Our commitment to you 

Vanguard takes the same long-term view of your success—at work and in life—with Benefits and Rewards packages that reflect what you care about, throughout all the phases and stages of your life. Our Total Rewards programs provide you and your loved ones with wellness support for key areas in your life: 

Financial wellness 
We're committed to enabling your financial success and provide competitive offers and programs. 

Physical wellness 
We're committed to providing benefits that support your physical health and wellness. 

Personal wellness 
We're committed to providing resources that help support the full scope of your life. 

How we work

Vanguard has implemented a hybrid working model for most of our employees (crew members), designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.