SUMMARY
The Senior Manager, International Operating Services and Training Development, serves as a strategic leader responsible for driving the vision, development and execution of global operations systems and training initiatives across all six Inspire Brands. This role ensures consistent operational excellence and capability in both established and emerging international markets. Through cross functional collaboration, innovative solutions, and a deep understanding of brand and market dynamics, this leader empowers operational teams and partners worldwide to deliver on performance, efficiency and guest experience.
RESPONSIBILITIES
1. Strategic Leadership
Define and drive the global operations and training development strategy across all international markets and brands. Lead and coach a high-performing team to develop tools, resources and programs that elevate operational performance, consistency and scalability
2. Team & Project Management:
Provide clear direction, coaching, and performance management to direct reports and cross-functional teams. Oversee complex, large-scale projects that support new market entry, brand growth, and training deployment.
3. Training Development and Deployment:
Guide the creation and implementation of innovative training content, operational toolkits, and learning resources, tailored to diverse regional needs and delivery methods. Leverage data and feedback to continuously improve effectiveness and user experience.
4. Operational Excellence:
Ensure the development and standardization of operating procedures, systems, and tools that promote efficiency, compliance, and brand consistency. Drive the adoption of best practices that support scalability in new and existing markets.
5. Cross-Functional Collaboration:
Foster strong partnerships with Marketing, Culinary, Field Operations, Global Strategy, IT, and Franchise/Licensee partners. Align priorities, secure buy-in, and ensure successful implementation and adoption of initiatives across all brands and markets
6.Governance & Compliance:
Maintain responsibility for review and approval of all operational standards and training deliverables. Ensure materials meet brand guidelines, operational feasibility, and usability. Support compliance by managing relevant policies and documentation.
7. Budget & Resource Management:
Strategic decision-making on behalf of the Operating Services team.
Direction-setting and priority alignment in collaboration with the Operating Services Director and other global stakeholders.
Oversight of team budget and resource planning.
8. Reporting Structure:
Direct Reports: 1 Operation Services Manager, 2 Operation Service Analysts
Reports to: Senior Director, International Operations
EDUCATION QUALIFICATIONS
Bachelor’s degree in Learning & Development, Training, Business Administration, Hospitality, or related field—or equivalent combination of education and relevant work experience.
EXPERIENCE QUALIFICATIONS
Minimum 10 years in restaurant operations and training, including hands-on experience in a restaurant environment.
At least 5 years in a leadership role managing teams, projects, and cross-functional initiatives.
Proven success in designing and deploying learning and operational programs at scale in international or franchised environments. Prior exposure to market launch or global brand expansion projects is a plus.
REQUIRED KNOWLEDGE, SKILLS or ABILITIES
Exceptional leadership, coaching, and team development skills.
Strong business acumen and strategic thinking.
Expert in project management, with ability to manage multiple large-scale initiatives simultaneously.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, SharePoint).
Skilled in Adobe Creative Suite (InDesign, Illustrator) and Articulate (e-learning development).
Excellent written and verbal communication skills, with the ability to influence and engage stakeholders at all levels.
Strong attention to detail, with a results-driven and quality-focused mindset.
Agile and adaptable, with a proactive approach to problem-solving.
Passionate brand ambassador with a service-oriented and collaborative attitude Experience with audit or compliance platforms such as CMX1 (ComplianceMetrix), including form creation and reporting.
Preferred:
Experience working with international markets and multicultural teams.
Familiarity with franchise business models and licensee relationships Creative problem-solver who thrives in ambiguity and fast-paced environments.
TRAVEL REQUIREMENTS:
Willingness and ability to travel up to 20%, both domestically and internationally.