Senior Manager, Internal Audit Change Management (677)

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Enterprise Enabling Functions

Pay Details:

$115,600 - $163,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview

Our team of trusted audit professionals interact with every part of the Bank to provide strategic guidance and independent oversight. Through due diligence, and with a strong sense of integrity, we help mitigate potential risks to our business. At the heart of audit is our specialization in all the businesses across the bank.  Safeguarding the reputation of TD's good governance depends on us.

We’re counted on to provide recommendations to enhance operational performance, at every single level to foster meaningful process improvements and ensure adherence to internal and external regulations. We crunch the data, consult with our partners and stakeholders, and present our findings to mitigate the risks of today and around the corner and help keep our daily operations running smoothly for our customers.

Position Summary

The Senior Manager, Audit Change Management is a strategic leadership role responsible for overseeing and guiding the delivery of change management activities across highly complex initiatives, programs, and projects with significant Internal Audit impact. This role provides thought leadership, develops change strategies and plans, and ensures successful adoption and benefits realization. The Senior Manager leads a team of change management professionals, collaborates with senior business executives, and acts as a subject matter expert to drive the change management roadmap at both the business segment and enterprise levels.

Key Responsibilities

Change Strategy & Roadmap

• Lead the design, implementation, and continuous evolution of change management strategies and plans for strategy and transformation initiatives.
• Oversee the development and deployment of change management best practices, methodologies, and tools.
• Anticipate emerging trends and risks, recommending large-scale change initiatives as needed.
• Ensure alignment of change management activities with Internal Audit strategies, operating models, and organizational goals.

Stakeholder Engagement & Adoption

• Collaborate with business leaders, sponsors, and stakeholders to drive successful adoption of change and benefits realization.
• Provide advice and guidance on leveraging strategic change management principles to support business outcomes.
• Lead communication and engagement activities to ensure all impacted stakeholders are informed and involved throughout the change lifecycle.

Team Leadership & Development

• Lead, coach, and mentor a high-performing team of change management managers, analysts, and specialists.
• Manage resource allocation, performance management, and talent development to ensure project success and business results.

Risk Management & Compliance

• Maintain a culture of risk management and control, ensuring compliance with internal policies, external regulations, and industry standards.
• Identify, mitigate, and report on risk issues, ensuring appropriate escalation and resolution processes are followed.
• Oversee the monitoring and reporting of change management activities, assessing effectiveness and implementing continuous improvements.

Strategic Partnership

• Act as a strategic partner to Audit Senior Leadership, providing expert advice and thought leadership on change management.
• Facilitate key strategic discussions, influence decision-making, and contribute to the overall discipline and strategy for change management across the enterprise.

Qualifications

• Undergraduate degree required; graduate degree in a related field is considered an asset.
• Relevant Change Management accreditations, including PROSCI.
• 5+ years of Internal Audit Professional Practices or audit delivery experience. 
• 10+ years of related experience within large organizations, including experience in project environments.
• Advanced knowledge of change management principles, industry best practices, project management, organizational practices, and business transformation.
• Strong understanding of risk management, regulatory standards, and compliance requirements.
• Proven ability to lead, plan, implement, and evaluate complex change initiatives.
• Excellent communication, relationship-building, and stakeholder management skills.
• Proficiency in analytical software tools, data analysis methods, and reporting techniques, including MS Office.
• Demonstrated ability to exercise sound judgment, prioritize work, and handle confidential information with discretion.
• Ability to contribute to strategic direction and provide advice to senior leadership.
• Ability to forecast initiatives and demand to support annual strategic planning.
• Skill in mentoring, coaching, and performance management.
• Ability to work collaboratively across teams and functions, both as a leader and as a team member.
• Strong analytical, organizational, and problem-solving skills.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet