Senior Manager, Infrastructure Delivery Operations

What is the opportunity?

RBC Technology Infrastructure (TI) is executing one of the most ambitious transformation agendas in the bank’s history - modernizing platforms, automating operations, and building the foundation for the Bank of Tomorrow.

To enable disciplined execution, we’re establishing a Delivery & Execution function within the TI Strategic Planning & Execution team. As a Senior Manager, Infrastructure Delivery Operations, you will provide the operational backbone that keeps delivery across TI’s strategic initiatives consistent, accurate, & transparent.

You will partner closely with the Directors of IT Initiative Delivery and the initiative leads to standardize tracking, reporting, and governance routines, ensuring that progress, risks, benefits, and interdependencies are clearly understood across the portfolio. This role is critical in maintaining the operating rhythm that allows TI’s leadership to make data-driven decisions and deliver measurable results.

What will you do?

Portfolio Governance & Coordination

• Manage the end-to-end portfolio tracking and reporting cycle across all major TI initiatives
• Maintain a single source of truth for progress, risks, dependencies, and benefits
• Ensure all initiatives use standardized templates, definitions, and reporting methods
• Support the preparation of the monthly TI Executive Steering Committee updates and ad-hoc reporting packages

Delivery Rhythm & Oversight

• Coordinate key governance routines (status updates, portfolio reviews, etc.)
• Track initiative health, delivery milestones, and benefits realization progress
• Identify cross-initiative interdependencies and escalate potential conflicts early
• Maintain an enterprise view of delivery performance and support continuous improvement

Analytics & Insight

• Monitor delivery KPIs (schedule adherence, spend vs. plan, benefits realized)
• Highlight emerging risks and delivery trends for the Infrastructure Delivery leadership team

Collaboration & Support

• Partner with Directors of IT Initiative Delivery to streamline information flow from initiatives to leadership
• Provide operational and analytical support to initiative leads as needed
• Foster collaboration across TI and partner teams by maintaining alignment and consistency in delivery practices

What do you need to succeed

Must -Have:

• 5+ years of experience in program management, delivery governance, or portfolio operations within large, complex organizations
• Proven ability to manage multiple workstreams and maintain attention to detail under pressure
• Excellent communication and stakeholder management skills; able to interface effectively with VP-level leaders
• Strong problem-solving skills and the ability to operate effectively in ambiguity
• Experience developing and maintaining governance frameworks, tracking tools, and performance dashboards
• Experience in a large financial institution or global technology organization
• Working knowledge of technology delivery environments

Nice to Have:

• Experience consolidating program financials, KPIs, and risk reporting across portfolios
• Exposure to agile or hybrid delivery models
• Technical Fluency: Understanding of cloud, automation, or infrastructure modernization domains.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Flexible work/life balance options

• Opportunities to do challenging work

#LI-POST

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Job Skills

Adaptability, Budgeting, Business Oriented, Cross-Team Collaboration, Decision Making, Information Technology (IT) Projects, Interpersonal Relationship Management, Long Term Planning, Resource Management, Vision Alignment

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTOTorontoCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2025-12-152026-01-12

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.