Senior Manager Immersive Video

Who are we hiring?

Sphere is seeking a Manager responsible for leading a team of Immersive Video Engineers to support one of the largest media server installations globally, feeding a 160,000 sq. ft. 16K x 16K LED media plane. The ideal candidate will have experience in programming 7^th Sense, Disguise, or other media server platforms, and will facilitate discussions between Venue Operations, Sphere Studios, and external productions to implement and operate shows.

What will you do?

Team Leadership:

• Lead and mentor a team of Immersive Video Engineers, ensuring optimal performance, professional development, and adherence to company standards.
• Coordinate team schedules to ensure 100% event coverage and effective management of workload.
• Foster a collaborative and supportive team environment, promoting knowledge sharing and effective communication.

Systems Management:

• Oversee programming and maintenance of media servers and equipment, ensuring top operational condition, facilitating emergency repairs, and scheduled maintenance.
• Collaborate with other departments such as Display Systems, IT, and Broadcast teams to troubleshoot and resolve display and network connectivity issues.
• Ensure accurate record-keeping of work and maintenance activities, and facilitate quick resolution of unresolved issues.

Business/Process Management:

• Collaborate with Technical Operations to manage additional playback systems, including atrium activations and digital signage.
• Assist in the development of Standard Operating Procedures, training guides, and documentation to ensure efficient operations.
• Demonstrate proactive problem-solving and strategic thinking to navigate challenges and promote company success.

Senior Leadership / Client Interaction:

• Serve as the primary point of contact for guest and visiting video teams as the bridge between our team and theirs
• Represent the video department to senior leadership as the technical SME for all video systems within the department’s scope
• Coordinate with external clients to modify Sphere systems to accommodate incoming shows
• Maintain Sphere and enforce policies and procedures for guest usage of Sphere systems
• Take point on technical investigations of any video errors which effect guest or client experience

Qualifications:

• 8+ years of proven experience in high-profile live production environments, with advanced knowledge of media servers such as 7thSense, Disguise, Pandora, and Hippo.
• Strong understanding of networking and IP configuration, with experience in both software and hardware aspects of media servers.
• Preference for experience in 3D spaces and large-scale media server installations, as well as familiarity with SMPTE 2110, LED video walls, and scripting skills.
• Excellent interpersonal and communication skills, with the ability to effectively collaborate with diverse teams and resolve conflicts.
• Flexibility to work in a dynamic environment, including nights, weekends, holidays, and occasional travel to NYC, Burbank, and trade conferences.
• Strong diplomatic communication skills and professional appearance to negotiate interactions with clients and senior leadership

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