Senior Manager, Global Services Execution

The Role: 

This role will be responsible for aligning systems, programs, and processes worldwide to ensure flawless execution of our global services strategy. The ideal candidate will be a collaborative change agent with a proven track record in operational leadership, process optimization, and global program management. 

In this role you will: 

• Strategic Alignment: Partner with the APS Services Leader to translate the global services strategy into actionable operational plans and measurable outcomes. 

• Operational Excellence: Accountability for design, implementation, and continuously improve global processes, systems, and programs to drive efficiency, scalability, and customer satisfaction. Discipline 

• Governance & Performance Management: Establish KPIs, dashboards, and governance frameworks to monitor execution and ensure accountability across regions. 

• Change Management: Lead organizational change initiatives to support new processes, technologies, and cultural shifts; foster adoption and engagement across global teams. 

• Cross-Functional Collaboration: Work closely with regional leaders, finance, HR, and other stakeholders to ensure alignment and seamless execution of services initiatives. 

• Risk Management: Identify operational risks and develop mitigation strategies to ensure business continuity and compliance. 

• Innovation & Continuous Improvement: Champion best practices and leverage data-driven insights to optimize service delivery and operational performance. 

• Joint Planning & Metrics: Establish shared KPIs and governance forums with sales teams to measure the impact of services on revenue growth and customer satisfaction. 

• Feedback Loop: Leverage insights from service execution to inform sales strategies, enabling data-driven decisions that improve customer engagement and profitability. 

Traits we believe make a strong candidate: 

• Proven experience in leading global operations and driving efficiency at scale. 

• Strong track record in process optimization and program management. 

• Ability to translate global strategies into actionable operational plans with measurable outcomes. 

• Skilled in leading organizational change and fostering adoption of new processes and technologies. 

• Experience establishing KPIs, dashboards, and governance frameworks to ensure accountability. 

• Effective communicator, able to collaborate with regional leaders, finance, HR, and sales teams. 

• Ability to identify risks and develop mitigation strategies to ensure business continuity. 

• Innovative and data-driven mindset, championing best practices and continuous improvement.