About the Role
We are seeking a seasoned professional to lead and optimize workplace operations and physical security infrastructure. This role combines strategic oversight of Facilities Management and GSOC & Security Operations, ensuring operational excellence, compliance, and a safe, engaging work environment
What You'll Do
Key Responsibilities:
Facilities Management & Asset Protection
1. Strategic Leadership & Governance
- Define and execute strategies for Workplace Services and Physical Security aligned with organizational objectives.
- Establish governance, risk management, and compliance frameworks for both FM and SOC operations leveraging AI.
2. Operational Excellence
- Govern operational processes for workplace services and structured BAU operations.
- Oversee 24/7 monitoring, detection, and response to physical security incidents.
- Ensure timely escalation and resolution of critical events across facilities and security domains.
- Align site readiness and physical security protocols with global standards and local regulations.
3. Stakeholder Engagement & Communication
- Act as liaison between leadership Global, HR, branding, GCC center heads, and regulatory bodies.
- Present Monthly Management Reviews (MMRs), Quarterly Business Reviews (QBRs), and executive-level security reports.
4. People Leadership & Team Development
- Build and lead high-performing Workplace Experience and SOC teams and develop succession planning
- Foster a Global culture of collaboration, performance excellence, continuous learning, and change enablement.
5. Technology & Innovation
- Evaluate and implement cutting-edge physical security technologies (CCTV, ACS, VMS, intrusion detection).
- Champion automation and orchestration to optimize workflows in FM and SOC.
- Integrate advanced analytics and threat intelligence for proactive defense.
6. Financial Oversight
- Review and guide budget planning for FM and SOC, monitor Capex & Opex expenditures.
- Drive cost efficiency and contract optimization without compromising service quality or security posture.
7. Vendor & Contract Management
- Conduct market analysis and support strategic vendor selection for FM and security services.
- Collaborate with procurement on contracting and RFP processes.
- Govern vendor performance through KPIs, SLAs, and compliance tracking.
- Ensure seamless vendor onboarding and change management during transitions.
8. Risk Management & Business Continuity
- Implement Business Continuity Plans (BCP) and crisis response protocols.
- Ensure compliance with internal risk frameworks and external regulatory requirements.
Who You Are
Qualifications & Skills
- Bachelor’s/Master’s in Facilities Management, Security, Business Administration, or related field.
- 10+ years of progressive leadership experience in facilities and physical security operations.
- Proven expertise in vendor governance, budgeting, and risk management.
- Strong analytical, communication, and project management skills.
Preferred Attributes:
- Experience in global workplace operations and integrated security frameworks.
- Familiarity with digital workplace platforms and advanced security technologies.
- Passion for creating safe, efficient, and engaging work environments.