Senior Manager, Experiences Acquisition, Americas

The Community you will join:

Every day, Airbnb hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Since our founding, more than 5 million hosts have welcomed over 1.5 billion guest arrivals in almost every country across the globe. Airbnb Experiences are completely reimagined experiences — hosted by local people, brands, businesses and content creators who know their city best. Every activity offers guests an authentic way to connect with the place they’re in and to meet people with shared interests. 

The Acquisition Team, within the Experiences Supply organization is a multidisciplinary team  that focuses on finding, pitching and onboarding the most exciting activities happening in your city today. We also work with the most exciting people, businesses and brands to introduce new experiences to the world.  We generate leads, pitch Airbnb’s value proposition and ultimately acquire those leads through the sales / partnership funnel to grow Airbnb’s Experiences business. We create exceptional hosted experiences that foster human connection, combatting the loneliness epidemic by bringing people together in the real world. 

The difference you will make:

The ‘Senior Manager, AMER Acquisition - Experiences’, drives and is accountable for the AMER Experiences Acquisition team’s success. 

Your team is responsible for the acquisition of experiences in their assigned cities through research, proactive sourcing & compelling pitching. You will track & hold your team accountable for stretch goals that demand a creative and resourceful approach, encouraging the exploration of different avenues to grow the Experiences business in your region. 

You and your team are responsible for finding & developing high-quality, in-demand experiences and sourcing expert individuals, content creators & local  business / brands as hosts. You will balance the cross-functional needs of our design, business, legal and leadership teams – as you move your team’s experiences through the acquisition funnel. 

You will support streamlining lead generation, acquisition & account management processes – optimizing your region’s portfolio of hosts & listings and driving the growth & sustainability of your region’s Experiences business. You will clear a path for your team to sprint to achieving their quarterly & annual objectives and KPIs – addressing blockers, rewarding wins and reporting out on your region’s output to VP+ level leadership. This role reports into the Dir. Supply Acquisition - Experiences. 

A typical day: 

• Represent your region & team  – Consistently track, develop & present your region’s wins, worries and blockers to cross-functional stakeholders & leadership, with a strong POV. Proactively lead the solution for any blockers for cross-functional teams to consider. Triage & represent team & host needs to achieve quarterly & annual objectives & KPIs.
• Industry Awareness, Trend-Spotting & Sourcing – Stay updated on industry trends, proactively spot emerging opportunities, and creatively source both existing and new experiences by building and contributing to region-specific leads lists. Find & source ‘off-the-beaten-path’ leads that serve Airbnb’s Experiences vision.
• Sales & Acquisition Leadership – Arm, motivate & enable the regional teams to acquire Experiences by effectively pitching the Experiences value proposition to prospective hosts, developing experiences, managing leads through internal funnels and tools and tracking output. Have depth of knowledge, full accountability & ownership over your region’s portfolio. 
• Optimization & Retention Leadership – Set the tone, pace & strategy for account management in your region. Arm, motivate & enable the team to orient hosts through their first 6-12 months on-platform, ensuring that the team is equipped to coach hosts with technical, optimization and growth best practices (e.g. pricing, run-of-show). Be accountable for regional optimization & retention KPIs.
• Communication & Collaboration – Provide regular project and regional updates & actionable feedback to cross-functional leads. Size issues & collaborate with peers, leadership and cross-functional stakeholders to creatively problem-solve.
• Tracking & Reporting – Develop data & tracking systems for your region. Ensure 100% accurate data hygiene across all tooling and leadership updates. Report out on both positive & negative performance trends, with a solution-oriented mindset. Ensure that the team stays up-to-date on best-practices, tooling updates & team trainings.
• Quality & Alignment to Brand Vision – Ensure that your region’s sourced supply meets the quality bar to deliver against the Experiences vision. Align your region’s leads with taste and quality measures set forth by cross-functional stakeholders. 

Your expertise: 

• 15+ years of overseeing talent partnerships, sales / acquisition, account management or similar experience in high-growth environments.
• Bachelor's degree or equivalent experience in related fields.
• Experience managing small to mid-sized regional teams
• Deep knowledge of what is happening in your region as it relates to travel, entertainment, pop culture, art, food & beverage and other hospitality trends.
• Sharp eye for setting & spotting cultural trends; strong ability to assess quality and stay ahead of market shifts.
• Proven track record of innovative problem-solving and a proactive approach to identifying and capitalizing on new opportunities.
• Skilled in delivering for cross-functional teams, and fostering trust across creative, technical, and business disciplines. 
• Proficient in CRM systems (like Salesforce) and organizational systems (like Airtable)
• Accountability for results – with a proven ability to deliver against KPIs & business targets
• Demonstrated ability to thrive in ambiguity, pivot quickly, and be motivated by changing circumstances, consistently acting as a self-starter.

Your Location:

Due to the nature of this position, the successful applicant will need to be based in San Francisco, Los Angeles, New York Or Miami to be able to conduct their work. 

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.