Senior Manager, Direct Channels & Client Reporting, Commercial Channels

What is the opportunity?

Reporting to Director - Direct Channels & Client Reporting, Commercial Channels – we are seeking an experienced product / channel manager, to support the development and management of our Direct Channels solutions. The role will work closely with multiple stakeholders from Commercial Banking, Operations, Technology, and Risk.

What will you do?

• Actively participate in forums and working groups tasked with designing new features / enhancements on Direct Channels, representing Commercial channel team. Provide inputs to develop high level requirements which are created and refined for agile development squads to build new features.
• Lead working sessions and develop an implementation plan for rolling out new features and enhancements.
• Develop, manage and ensure adherence to project schedules and milestones.
• Build strong relationships with key business, operations and technology partners to achieve OKRs.
• Coordinate with release teams to package the various enhancements and lead production verification testing for business to ensure the delivery meets customer requirements.
• Maintain and track a repository of requirements / feedback on enhancements raised by customers, shared by RMs, received via client meetings etc. which will supplement the overall backlog.
• Ensure Policy/Procedure updates for Direct Channels for the features rolled out as applicable, working together with Product Owners and other stakeholders.
• Support Operations/ Service / CMO teams to update their procedures, provide Trainings to Ops team / Helpdesk on new enhancements.
• Create and maintain central repository of support and help material.
• Track and resolve issues, escalating as necessary and participate in resolving the issues, prioritize customer feedback / complaints for fixes ensuring minimal disruption / negative customer experiences.

What do you need to succeed?

Must-Have:

• Good understanding of Commercial Banking and Cash Management products is a must have, with a strong background/understanding in payments and account reconciliation.
• Experience in driving product features delivery, prior experience in payment/statement files is desirable.
• Comfortable in dealing with payment/statement file formats, especially in the ISO 20022 standard.
• Comfortable in dealing with ambiguity and ability to adapt to frequently changing requirements while managing projects.
• Ability to understand complex, technical processes and summarize them into business-friendly terminology to be consumed by the masses.
• Ability to analyze complex data and presenting insights to senior stakeholders.

Nice to have:

• Experience in Agile Project management framework.
• Strong proficiency in MS Suite products, reporting tools, SharePoint, Confluence, JIRA etc.
• Excellent communication skills.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work

Job Skills

Accounting Reconciliation, Accounting Reconciliation, Agile Project Management, Agile Projects, Business Case Design, Cash Management Products, Communication, Critical Thinking, Effectiveness Measurement, Financial Reconciliations, Financial Regulation, Incident Management, Incident Management Process, Interpersonal Relationship Management, ISO 20022, Payment Applications, Payment Integration, Payment Operations, Payment Platforms, Payment Processing, Payment Reconciliation, Payment Services, Prioritization, Problem Resolution, Product Development Lifecycle {+ 6 more}

Additional Job Details

WATERPARK PLACE, 20 BAY ST:TORONTOTorontoCanada37.5Full timePERSONAL & COMMERCIAL BANKINGRegularSalaried2026-03-052026-03-23

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.