Senior Manager, Digital Innovation

About the Role

Alarm.com is seeking a Senior Manager of Digital Innovation to reimagine and modernize how enterprise applications, platforms, and internal services are delivered across a global organization. This is a hands-on, individual contributor role at inception, designed for a senior technologist and innovator who will directly architect, implement, and scale AI-first, cloud-native, and highly automated solutions.

The role sits at the intersection of Enterprise Applications, AI, and Extreme Automation, with a sharp focus on dramatically increasing productivity, lowering operating costs, and improving organizational agility. As success is demonstrated, this role has clear growth potential to build and lead a dedicated digital innovation directorate.

Operating in a highly regulated environment (SOX, SOC, ISO 27001), the Senior Manager ensures innovation is delivered securely, compliantly, and at enterprise scale.

Key Responsibilities

• Serve as the principal architect and implementer for AI-driven innovation across enterprise applications and internal platforms.
• Design and deliver extreme automation solutions leveraging AI/ML, agentic workflows, low-code/no-code platforms, APIs, and event-driven architectures to eliminate manual processes and reduce operational friction.
• Lead modernization of enterprise applications including Microsoft 365/Azure, Salesforce, Atlassian (Jira, Confluence), GitHub, and core internal systems supporting Sales, Customer Support, Operations, HR, Finance, and Corporate functions.
• Build cloud-native, AI-first architectures that emphasize scalability, resilience, security, and rapid experimentation.
• Identify and deliver measurable gains in productivity, cost optimization, cycle time reduction, and service quality through intelligent automation and data-driven operations.
• Define and operationalize KPIs and value metrics that quantify the business impact of AI, automation, and digital initiatives.
• Partner closely with Engineering, Product, Security, Finance, and Business leaders to ensure seamless integration between IT, product platforms, and business workflows.
• Ensure all digital innovation initiatives meet security, data protection, and compliance requirements (SOX, SOC, ISO 27001, privacy regulations).
• Act as an internal evangelist for AI adoption and modern digital practices, driving cultural change through hands-on delivery rather than governance alone.
• Lay the technical and operational foundation to scale into a formal digital innovation organization, including future team design, operating models, and platform standards.
• Other duties as assigned. 

Qualifications

• 12+ years of progressive experience in enterprise IT, digital transformation, or enterprise application architecture roles, with significant hands-on responsibility.
• Demonstrated mastery of AI in an enterprise context, including applied use of generative AI, automation platforms, AI agents, and intelligent workflows.
• Deep experience with cloud-native platforms, particularly Microsoft Azure, SaaS ecosystems, and API-first architectures.
• Strong track record delivering automation and AI initiatives that materially improved productivity, reduced cost, or increased agility.
• Proven experience modernizing and integrating enterprise applications such as Microsoft 365/Azure, Salesforce.com, ServiceNow, Atlassian, and GitHub.
• Strong familiarity with enterprise data integration and interoperability, including API design and consumption (REST, GraphQL), and integration platforms such as Azure Logic Apps, Azure Data Factory, with emphasis on Azure-native integration patterns such as Azure Logic Apps, Azure Functions, Azure Event Grid, Azure Service Bus, Microsoft Graph APIs, and direct REST-based integrations, enabling seamless interaction between enterprise and commercial SaaS applications.
• Solid understanding of security, compliance, and data protection frameworks within regulated environments (SOX, SOC, ISO 27001).
• Experience defining and reporting executive-level KPIs and value realization metrics.
• Ability to operate independently as a senior individual contributor while influencing across teams and functions.

What Success Looks Like (First 12 Months)

• Deliver multiple production-grade AI and automation use cases with measurable improvements in productivity, cost reduction, or cycle-time reduction.
• Establish lightweight AI governance, safety, and value-tracking guardrails that enable rapid experimentation without slowing delivery.
• Create a reusable, cloud-native automation and integration foundation that scales across teams.

Education & Certifications

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field required.
• Master’s degree (MS, MBA, or equivalent) preferred.
• Relevant certifications in cloud platforms, AI, automation, or service management (Microsoft, Azure, AWS, ITIL, PMP, or equivalent) desirable.

Core Competencies

AI-First Architecture | Enterprise Automation | Cloud-Native Platforms | Digital Innovation | Productivity Optimization | Cost Efficiency | KPI & Value Realization | Secure & Compliant Design | Executive Influence | Scalable Organizational Design

Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.

WHY WORK FOR ALARM.COM?

• Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!
• Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Community and Camaraderie: One of our core values is to 'Keep It Fun,' which to us means fostering a strong sense of community. Our culture is built on collaboration and connection, where we celebrate our successes and believe that a positive, engaging environment is key to doing our best work.
• Alarm.com values working together and collaborating in person. Our employees work from the office 4 days a week.

COMPANY INFO

Alarm.com is the leading platform for intelligently connected properties. Millions of homeowners and businesses rely on Alarm.com's technology to secure, monitor, and manage their environments from anywhere. Our comprehensive suite of solutions—including security, video surveillance, access control, active shooter detection, intelligent automation, energy management, and wellness—is delivered exclusively through a trusted network of thousands of professional service providers and commercial integrators across North America and worldwide. Alarm.com's common stock is traded on Nasdaq under the ticker symbol ALRM. Alarm.com delivers serious security for serious people.

For more information, please visit www.alarm.com.

COMPANY BENEFITS

Our total rewards package is designed to support you holistically—in your health, your finances, and your life outside of work. The package includes medical plans with company subsidies, a Health Savings Account (HSA) with a company contribution, and a 401(k) with an employer match. We encourage a healthy work-life balance with paid vacation that increases with tenure, paid holidays, wellness time, and paid maternity and bonding leave. To complete the package, we also provide company-paid disability and life insurance, all within a collaborative and casual work environment.

Alarm.com is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.

Notice To Third Party Agencies:
Alarm.com understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to RecruitingPartnerships@Alarm.com.