Senior Manager - Data Science_Pune

The Specialized Analytics Sr. Mgr accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.

Responsibilities:

• Incumbents work with large and complex data sets (both internal and external data) to evaluate, recommend, and support the implementation of business strategies
• ·Multiple analyses through the year on business problems across the client experience for the TTS business
• · Identifies and compiles data sets using a variety of tools (e.g. SQL, PySpark, Snowflake) to help predict, improve, and measure the success of key business outcomes.
• Responsible for documenting data requirements, data collection / processing / cleaning, and exploratory data analysis; which may include utilizing statistical models / algorithms and data visualization techniques
• Incumbents in this role may often be referred to as Data Scientists, good understanding/implementation of AI ML algorithms
• Specialization in marketing, risk, digital and AML fields possible
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 12-14 years of experience
• Financial/Business Analysis and/or credit/risk analysis with ability to impact key business drivers via a disciplined analytic process
• Provide analytic thought leadership
• Manage project planning effectively
• In-depth understanding of the various financial service business models, expert knowledge of advanced statistical techniques and how to apply the techniques to drive substantial business results
• Creative problem solving skills

Education:

• Bachelors/University degree, Master’s degree preferred

Must have substantial experience in:

· Identifying and resolving business problems (around client experience and operations) preferably in the financial services industry

· Utilizing text data to derive business value by leveraging different NLP (mid to expert level prior experience is a must) and LLM.

· Leveraging and developing analytical tools and methods to identify patterns, trends and outliers in data

· Applying ML, DL and Gen AI techniques like RAG, prompt Engineering, fine tuning for a wide range of business problems

· Working with data from different sources, with different complexities, both structured and unstructured

· Have worked on Python and SQL extensively

Good to have:

· Prior working experience in Customer experience domain (Analysis involving deep dive into CSAT, NPS, Survey feedbacks etc.)

· Have worked on developing Agentic AI solution

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Decision Management

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Job Family:

Specialized Analytics (Data Science/Computational Statistics)

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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