Senior Manager, Crisis Management (Hybrid)

Job Family

Risk Management - General

Job Description Summary

Lead organizational crisis management efforts by developing strategies to anticipate, prepare for, and respond to emergencies, safeguarding the organization’s interests and maintaining operational continuity in the face of unpredictable challenges. Coordinate cross-functional teams and stakeholders during crises, providing real-time leadership and strategic guidance for effective response and recovery.

Job Description

*Candidate is expected to work hybrid in our Cedar Rapids, Baltimore or Denver office.

Responsibilities

• Develop and maintain comprehensive crisis management plans, conduct vulnerability risk assessments, oversee threat monitoring programs, and integrate plans with overall business continuity efforts.
• Design and deliver training programs, simulations, and drills to ensure staff readiness and role clarity during emergencies.
• Create and execute stakeholder communication during crises, coordinating with internal communications and public relations teams.
• Lead and coordinate a cross-functional crisis management team, providing guidance and support to executive leadership throughout crisis.
• Conduct post-crisis reviews, prepare detailed reports on incident handling and response effectiveness, and identify areas for improvement.
• Ensure compliance with industry standards, regulatory requirements, and best practices for crisis management.

Qualifications

• Bachelor’s degree business administration, emergency management, information technology, or related field, or equivalent experience
• Eight years of progressive experience in crisis or emergency management, business continuity or disaster recovery technology and related management experience 
• Experience managing and coordinating technology integrations across security, emergency management and communication systems.
• Strong understanding, knowledge of and experience in application of crisis and incident management principles practices and methods of implementation in a large organization  
• Strong project management skills and ability to lead teams during critical events
• Technical expertise in business resilience and risk management
• Leadership skills and the ability to manage cross-functional teams
• Highly developed verbal and written communication skills and interpersonal skills, including facilitation, negotiation and consultation skills
• Strong research, analytic and innovative problem-solving and decision-making capabilities
• Ability to remain calm and effective under pressure in a dynamic changing agile environment with tight deadlines

Preferred Qualifications

• Master's degree in emergency management, business continuity, risk management, or communications  
• Familiarity with the latest crisis management technologies and software
• Certified Emergency Manager (CEM)
• Business Continuity Professional (CBCP)
• Crisis communication credentials

Working Conditions

• Office environment
• Occasional travel for internal meetings

The Salary for this position generally ranges between $130,000 - $150,000 annually. Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including qualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.

Additionally, this position is typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at the Company’s discretion

What We Offer  

 

For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees. 

 

Compensation Benefits 

• Competitive Pay 

• Bonus for Eligible Employees 

 

Benefits Package 

• Pension Plan 

• 401k Match

• Employee Stock Purchase Plan

• Tuition Reimbursement

• Disability Insurance

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Employee Discounts

• Career Training & Development Opportunities

 

Health and Work/Life Balance Benefits 

• Paid Time Off starting at 160 hours annually for employees in their first year of service.

• Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).

• Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars 

• Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.

• Adoption Assistance

• Employee Assistance Program

• Back-Up Care Program

• PTO for Volunteer Hours

• Employee Matching Gifts Program

• Employee Resource Groups

• Inclusion and Diversity Programs

• Employee Recognition Program

• Referral Bonus Programs

 

Inclusion & Diversity  

  

We believe our commitment to diversity and inclusion creates a work environment filled with exceptional individuals. We’re thrilled to have been recognized for our efforts through the Human Rights Campaign Corporate Equality Index, Dave Thomas Adoption Friendly Advocate, and several Seramount lists, including the Inclusion Index, 100 Best Companies for Working Parents, Best Companies for Dads, and Top 75 Companies for Executive Women. 

  

To foster a culture of inclusivity throughout our workforce, workplace, and marketplace, Transamerica offers a wide range of diversity and inclusion programs. This includes our company-sponsored, employee-driven Employee Resource Groups (ERGs), which are formed around a shared interest or a common characteristic of diversity. ERGs are open to all employees. They provide a supportive environment to help us better appreciate our similarities and differences and understand how they benefit us all. 

   

Giving Back  

  

We believe our responsibilities extend beyond our corporate walls. That's why we created the Aegon Transamerica Foundation in 1994. Through a mix of financial grants and the volunteer efforts of our employees, the foundation supports nonprofit organizations focused on the things that matter most to our people in the communities where we live and work.     

  

Transamerica’s Parent Company  

 

Aegon acquired the Transamerica business in 1999. Since its start in 1844, Aegon has  grown into an international company serving more than 23.9 million people across the globe.* It offers investment, protection, and retirement solutions, always with a clear purpose: Helping people live their best lives. As a leading global investor and employer, the company seeks to have a positive impact by addressing critical environmental and societal issues, with a focus on climate change and inclusion and diversity.   

* As of December 31, 2023