Position Overview
Autodesk's Technical Advisory organization is transforming how implementation expertise reaches customers. We are building a systematic capability to capture, structure, and publish innovation and implementation expertise as scalable digital content through our digital offerings.
The Senior Manager, Content & Knowledge will lead the team responsible for this end-to-end knowledge pipeline — from capturing field intelligence through customer-facing publication. Reporting to the Director of Platform & Productization within Global Delivery & Solutions, you will manage a multidisciplinary team of approximately analysts and specialists who form the critical bridge between consulting delivery and the digital platform.
In the first year, you will prove the knowledge pipeline works — capturing implementation expertise from consulting engagements and publishing the first customer-facing knowledge assets through the platform. You will also establish the quality standards and lifecycle governance — capture, validate, publish, retire — that make knowledge trustworthy at scale.
This is a building role. You will define the processes, quality standards, and success metrics for a maturing capability at Autodesk. The right person brings both intellectual rigor about knowledge management and practical instincts about what consultants will actually adopt.
Responsibilities
Knowledge Capture and Curation
· Own the knowledge capture process design and operation, starting with manual consultant interviews and evolving toward platform-integrated capture as our digital offering matures
· Define what constitutes a useful record of implementation — the right level of contextual detail, artifact organization, provenance, and narrative that makes knowledge reusable across engagements
· Establish lifecycle governance for knowledge assets: capture, validation, publication, versioning, and retirement, ensuring content remains accurate and current as Autodesk products and customer practices evolve
· Partner with consulting delivery leadership globally to drive knowledge contribution adoption, designing incentives and workflows that embed capture into the natural rhythm of engagements
Knowledge Synthesis and Publication
· Lead the team that synthesizes across multiple implementation records to identify patterns, create structured knowledge assets, and prepare content in the platform data model
· Partner with product management to determine which knowledge assets should be productized and through which channels, providing readiness assessments and market value input
· Develop production workflows for creating customer-ready content at scale, with clear quality gates and editorial standards
· Define and track metrics that demonstrate maturing knowledge management capability: volume and quality of knowledge captured, reuse rates, time savings for consultants, content published and consumed through the platform
Team Leadership
· Lead, develop, and grow a new content and knowledge team, establishing role clarity and career paths for a discipline that is new within our organization
· Hire and onboard new team members as the function scales
· Coordinate with Architecture and Engineering on knowledge data model requirements and ingestion pipeline design — you own what knowledge looks like, they own how it's stored and served
· Provide regular reporting to leadership on knowledge pipeline performance, adoption, and business impact
Minimum Qualifications
· 10+ years of experience in information management, knowledge management, content strategy, consulting delivery, or a related field with progressive responsibility
· 3+ years of experience developing teams
· Experience designing systematic processes for capturing and organizing expert knowledge, institutional IP, or implementation methodologies — including quality governance and content lifecycle management
· Track record of building cross-functional collaboration with technical and non-technical stakeholders
· Strong analytical skills with ability to define and measure success for ambiguous, emerging capabilities
· Bachelor's degree in a relevant field or equivalent professional experience
The Ideal Candidate
· Has worked in professional services, consulting, or implementation delivery and understands what consultants do on engagements
· Has built knowledge management, information management, or content operations functions from early stage — comfortable defining process before having technology to automate it
· Understands the difference between documenting procedures and capturing the contextual judgment that makes knowledge valuable — and has opinions about provenance, traceability, and what makes knowledge trustworthy enough for AI-mediated delivery
· Is experienced in working with engineering and product teams to translate content requirements into platform features
· Has familiarity with architecture, engineering, construction, operations (AECO), manufacturing, or media and entertainment industries
· Is energized by building something new
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Autodesk has always valued flexibility in how we work. We continue to provide employees flexibility to support their work preferences wherever possible and nearly all roles are hybrid or remote, unless otherwise indicated.
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