Senior Manager, Clinical Site Payments (ANZ & SEA)

About us

BeOne is a global oncology company that is discovering and developing innovative treatments that are more affordable and accessible to cancer patients worldwide. With a broad portfolio, we are expediting development of our diverse pipeline of novel therapeutics through our internal capabilities and collaborations. We are committed to radically improving access to medicines for far more patients who need them. Our growing global team of more than 10,000 colleagues spans five continents, with administrative offices in Basel, Beijing, and Cambridge, U.S. To learn more about BeOne, please visit www.beonemedicines.com and follow us on LinkedIn and X (formerly known as Twitter).

BeOne continues to grow at a rapid pace with challenging and exciting opportunities for experienced professionals. When considering candidates, we look for scientific and business professionals who are highly motivated, collaborative, and most importantly, share our passionate interest in fighting cancer.

Job Description:

General Description:

The Senior Manager of Clinical Site Payments for the Australia, New Zealand, and Southeast Asia regions will serve as a Subject Matter Expert (SME) and leader in clinical site payments. This role demands deep expertise in clinical operations and the management of studies throughout the startup, enrollment, and closeout phases. As both a people leader and technical specialist, the Senior Manager will spearhead the optimization of clinical site payments across the region.

A key focus of this position is to build effective partnerships with the Site Contracts Team, Global Clinical Operations, Treasury, Accounts Payable, Risk Management, Quality, Internal Audit, and Finance. The Senior Manager will lead the payments team, emphasizing collaboration and accountability among the clinical site payments team, associated vendors, and cross-functional partners.

Critical thinking and professional judgment are essential, especially in scenarios that affect the integrity and performance of our clinical trials. The Senior Manager is expected to challenge the status quo, identify errors, and promote transparency diplomatically while ensuring accountability across all involved teams.

This role is vital in supporting leadership by establishing robust frameworks for site payment optimization. Effective collaboration and communication across borders are essential for executing deliverables successfully. The Senior Manager will remain actively engaged through recorded meetings and minutes, particularly when direct attendance isn't feasible. Strategic thinking and resilience are required to provide actionable recommendations that drive process improvements and enhance operational efficiency through innovative solutions.

Essential Functions:

• Lead the payments team for Australia, New Zealand, and Southeast Asia, overseeing site payments management.
• Provide innovative recommendations to optimize workflows and processes.
• Identify process gaps and propose risk mitigation strategies.
• Act as a change agent to challenge traditional approaches that no longer meet business needs.
• Hold CROs and payment vendors accountable for project deliverables, ensuring diligent payment administration management.
• Develop a framework for site payment optimization.
• Review and provide feedback on payment terms.
• Collaborate with the Site Contracts team and Legal on contractual language impacting site payments.
• Serve as the point of contact for escalations related to site payment issues.
• Act as an SME for global site payments management.
• Conduct risk assessments and implement strategies to address gaps affecting trial integrity.
• Drive performance within the payments team to ensure compliance and timely task completion.
• Guide regional clinical payments managers on country regulations and payment processes.
• Collaborate with leadership to enhance dashboards and performance metrics using tools like Smartsheet and PowerBI.
• Work with regional payments managers to implement training for investigator site payments for team members and global clinical study teams.
• Assess knowledge and quality gaps within the payments team and recommend training plans.
• Develop and manage workflow and process standards to ensure compliance with regulatory and company requirements.
• Participate in establishing departmental and cross-functional policies and procedures.
• Provide site payment documentation for sponsor audits as needed.
• Understand and adhere to project-specific and company policies.
• Generate investigative site payment reports for project team review as applicable.
• Liaise with GCO staff and site payment vendors on payment issues.
• Assist in the development and testing of systems and standard processes.
• Troubleshoot payment issues promptly.
• Identify and implement process improvements.
• Perform other duties as assigned by management

Supervisory Responsibilities:  

• Required

Qualification Required:

Education Required:

Bachelor’s degree from an Accredited College, and at least 7+ years’ experience in finance, biotech, pharmaceuticals, or a related field in the biotech/pharmaceutical industry

What we are looking for:

• Extensive knowledge of the clinical trial payment process, including familiarity with investigator contracts, budgets, and payments.
• Proven track record in people management and leadership.
• Public speaking experience, comfortable delivering instructions to small to medium groups.
• Strong networking abilities and a willingness to collaborate with global stakeholders.
• Strong analytical, problem-solving, and critical thinking skills with attention to detail.
• Excellent organizational and time management skills.
• Outstanding written and verbal communication skills with strong interpersonal abilities.
• Ability to interact effectively with cross-functional and departmental leadership.
• Sound understanding of regulatory implications of contracts tied to clinical research.
• Customer-oriented with the capability to engage professionally across all organizational levels.
• Demonstrated competency in vendor management within a matrix environment.
• Solid understanding of Clinical Trial Management Systems (CTMS).
• Proficiency in leveraging technology and adapting to modern tools.
• Capacity to develop cross-functional relationships that enhance best practice sharing and team effectiveness.
• Self-motivated, capable of working under pressure to meet deadlines, both independently and as part of a team.
• Detail-oriented with a proactive mindset to influence positive change within teams.
• Positive attitude and strong leadership qualities.

Computer Skills:   

• Advanced knowledge Microsoft Office - Word, Excel, Power Point and MS Outlook; Smartsheet, SharePoint, MS Teams, MS Project

Other Qualifications:    

• Fluent in written and verbal English.
• Strong interpersonal skills, leadership, negotiation, analytical and problem-solving skills
• Must be highly multi-tasked and meet compressed timelines.
• Prior experience in clinical operations, finance, or grant payment position.
• People management and leadership.

Travel: As Needed.

What We Offer To Our Valued Employees

• Market competitive compensation package including performance-based annual bonus scheme
• Company shares (generous welcome grant and performance-based annual equity plan!)
• In-house and external learning and development opportunities
• Fantastic benefits program and keep improving!
• Plus you get to work with a dynamic team of collaborative, supportive, inclusive, and fun professionals whose mission is clear: Cancer has no borders and neither do we.
• Join us and Make momentum in your career!

BeOne Global Competencies

When we exhibit our values of Patients First, Collaborative Spirit, Bold Ingenuity and Driving Excellence, through our twelve global competencies below, we help get more affordable medicines to more patients around the world.

• Fosters Teamwork
• Provides and Solicits Honest and Actionable Feedback
• Self-Awareness
• Acts Inclusively
• Demonstrates Initiative
• Entrepreneurial Mindset
• Continuous Learning
• Embraces Change
• Results-Oriented
• Analytical Thinking/Data Analysis
• Financial Excellence
• Communicates with Clarity

BeOne is committed to respect and protect personal information rights of job applicants and will process job applicants’ personal information in accordance with applicable laws and regulations.

Due to BeOne’s global operation, job applicants’ data will be stored overseas with adequate protection. Besides, job applicants’ data will be stored for no longer than is necessary to facilitate potential application for other suitable positions in BeOne. For further details, please refer to BeOne’s Job Applicant Privacy Policy (https://beonemedicines.com/privacy-policy).

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